Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sabrina Gaynor

Casselberry,FL

Summary

Proven expertise in office administration and exceptional customer service, demonstrated through a successful tenure at The IVF Center. Skilled in insurance verifications and payment collection, I excel in multitasking and prioritization, significantly enhancing patient and workflow efficiency. My proactive approach and teamwork have consistently improved office operations.

Overview

6
6
years of professional experience

Work History

Medical Receptionist

The IVF Center
Winter Park, FL
09.2024 - Current
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Branch Office Administrator

Bankers Life & Casualty Insurance
Orlando, FL
12.2021 - 09.2024
  • Organized meetings, events, conferences and travel arrangements for staff members.
  • Managed office supplies inventory and placed orders when necessary.
  • Produced letters, meeting notes, presentations, spreadsheets and other records.
  • Processed invoices, payments and other financial transactions accurately.
  • Answered customer questions, researched issues, and directed visitors to correct office personnel.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.
  • Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
  • Recruited, interviewed and selected employees to fill vacant roles.
  • Interpreted and explained work procedures and policies to brief staff.
  • Computed balances, totals or commissions to support accounting team.
  • Guided employees in handling difficult or complex problems.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Researched and prepared reports required by management or governmental agencies.
  • Analyzed financial activities of department to share budgetary input with managers.
  • Kept office supplies stocked and equipment in good working order.
  • Analyzed data from various sources to generate meaningful reports for management review.
  • Provided administrative support to the team including preparing documents, reports, presentations and correspondence.
  • Organized meetings and conferences, including scheduling of resources, venues, catering, travel arrangements and agendas.
  • Developed and implemented office policies and procedures to ensure efficient operations.

Medical Receptionist

Vikram P. Mehta M.D., P.A.
Lake Mary, FL
01.2019 - 12.2021
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Processed patient payments and scanned identification and insurance cards.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.

Education

Associate of Arts - General Studies

Valencia College
Orlando, FL
05-2013

Skills

  • Medical office administration
  • Microsoft office
  • Insurance verifications
  • Payment collection
  • Front desk operations
  • Time management
  • Multitasking and prioritization
  • Organization skills
  • Phone etiquette
  • Teamwork
  • Exceptional customer service
  • Critical thinking

Accomplishments

  • ROA Choice Award BOA of the Year 2023

Timeline

Medical Receptionist

The IVF Center
09.2024 - Current

Branch Office Administrator

Bankers Life & Casualty Insurance
12.2021 - 09.2024

Medical Receptionist

Vikram P. Mehta M.D., P.A.
01.2019 - 12.2021

Associate of Arts - General Studies

Valencia College

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