Justin Hurtado
Haines City,FL
Summary
Trustworthy and responsible worker looking to obtain a position in which I can use my communication and organizational skills to improve and grow the company
Overview
8
8
years of professional experience
Work History
Implementation Manager
Health Equity
09.2024 - Current
- Manage multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
- Collaborated with cross-functional teams to ensure successful project outcomes, fostering strong relationships within the organization.
- Conduct welcome calls and follow up as needed to ensure smooth transitions for clients in implementation.
- Led end-to-end implementations for enhanced system functionality and user satisfaction.
Medical Banking Specialist/Client Consultant
Health Equity
10.2019 - 03.2020
- Manage inbound calls for medical spending account administrators
- Knowledgeable on personal spending accounts (FSA,HSA,HRA, and commuter accounts)
- Provide knowledge to members on how to use accounts and navigate systems IE
- Claim submissions
- Maintain high accuracy in QA audits is crucial for these IRS regulated accounts
- Review and process eligible claim submissions in a timely manner meeting service requirements
Client Consultant II
Health Equity
03.2020 - 09.2024
- Manage inbound calls assisting Clients, Health plan partners and brokers direct
- Provide quick solutions to client inquiries on the set up and offerings of their personal spending account benefits to employees
- Assist in any billing and invoicing questions
- Develop and maintain positive relationships with Clients
Team Lead
Inktel
02.2019 - 10.2019
- Work as right hand to supervisor
- Set clear team goals and oversee day to day operation
- Monitor team performance and report on day to day metrics
- Discover training needs and provide coaching to CSR reps
Customer Service rep
Inktel Contact Solutions
06.2018 - 10.2019
- Managing large amounts of inbound and outbound calls in a timely manner
- Following call center “scripts” when handling different topics
- Identifying customers’ needs, clarifying information, research every issue and providing solutions
- Build sustainable relationships and engage customers
- Meet personal/team qualitative and quantitative targets
Youth Program Aide
Town of Cutler Bay
12.2016 - 06.2018
- Assist with the general supervision of the class, including classroom management
- Work with children entering Kindergarten through5th grade in a hands-on environment
- Set up for activities/experiments, keeping tables and chairs organized, and clean-up of supplies and materials at the end of each activity and the end of the day
- Assist children in Homework help and understanding material
- Answer and direct incoming phone calls and take detailed messages as needed
- File and maintain records
Education
Highschool Diploma -
Princeton Christian School
05.2016
Skills
- Adaptability
- Leadership
- Ability to Work in a Team
- Dedicated team player
- Communication Skills
Timeline
Implementation Manager
Health Equity
09.2024 - Current
Client Consultant II
Health Equity
03.2020 - 09.2024
Medical Banking Specialist/Client Consultant
Health Equity
10.2019 - 03.2020
Team Lead
Inktel
02.2019 - 10.2019
Customer Service rep
Inktel Contact Solutions
06.2018 - 10.2019
Youth Program Aide
Town of Cutler Bay
12.2016 - 06.2018
Highschool Diploma -
Princeton Christian School
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