Justin Hyson
San Antonio
Summary
Customer-oriented General Manager with 5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
Freebirds World Burrito
05.2017 - Current
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and implemented strategies to increase sales and profitability.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored daily cash discrepancies, inventory shrinkage and waste.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Hired and trained an almost entirely new staff and lowered year over year turnover to lowest in company.
- Trained and promoted internally several employees to management positions.
- Trained new general managers to take over existing locations.
Line Cook
Red Lobster
05.2016 - 05.2017
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Grilled meats and seafood to customer specifications.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
Prep Cook
Cheesecake Factory Restaurant
01.2014 - 05.2016
- Received shipments and placed items on proper shelves to restock and organize restaurant pantry.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware, and cooking utensils.
- Trained and assisted new kitchen staff members.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Measured and mixed ingredients according to precise recipes for best results.
- Maintained food safety and sanitation standards.
Education
High School Diploma -
Earl Warren High School
San Antonio, TXSkills
- Sales
- Branding
- Advertising and marketing
- Sales team development
- Administrative skills
- Profit and loss accountability
- Purchasing
- Expense control
- Staff-retention programs
- Employee development
- Sales analysis
- Top talent recruiting, hiring, and retention
- Schedule management
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20+ staff members.
- Achieved lowest turnover in company through effectively training and empowering staff members.
Certification
- ServSafe Manager Training
Timeline
General Manager
Freebirds World Burrito
05.2017 - Current
Line Cook
Red Lobster
05.2016 - 05.2017
Prep Cook
Cheesecake Factory Restaurant
01.2014 - 05.2016
High School Diploma -
Earl Warren High School