Summary
Overview
Work History
Education
Skills
Armwrestling
Languages
Timeline
Hi, I’m

Justin Ibarra

Brawley,California

Summary

Hardworking Package Handler with more than 5 years in package handling, delivering and customer service. Productive working independently and using appropriate judgment. Well-equipped at loading and unloading packages quickly and efficiently and moving products by hand or with basic material handling equipment. Excellent interpersonal, organizational and time management abilities.

Overview

6
years of professional experience

Work History

United Parcel Service, UPS

Package Handler/ Air Driver
06.2020 - Current

Job overview

  • Followed safety regulations to maintain safe work environment.
  • Drove multiple dual-axle vehicles, operated trucks on property to organize loading trucks.
  • Delivered package routes on time constraints to maintain productivity work flow and provided customer service to receiving customers.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Streamlined material delivery processes which increased efficiency and reduced downtime.
  • Loaded, transported, and delivered items to customers.
  • Assisted in training new air drivers, sharing knowledge of routes, procedures, and best practices for successful job performance.
  • Developed strong relationships with regular customers by consistently delivering reliable service tailored to their specific needs.
  • Proactively reported vehicle maintenance needs, ensuring a reliable fleet for continued delivery service excellence.
  • Conducted thorough pre-trip inspections to identify potential mechanical issues before beginning delivery routes for safer operations.
  • Abided by transportation laws and maintained safe driving record.
  • Ensured timely package deliveries by maintaining excellent communication with dispatch and other drivers.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Followed verbal and written instructions to properly move and ship products.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Stored and secured packages in designated areas to prevent damage and theft.

99 Cents Only

Store Associate
02.2022 - 07.2022

Job overview

  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Located merchandise across various stores to address customer needs.
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Boston Executives

Account Manager
04.2019 - 06.2020

Job overview

  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
  • Presented professional image consistent with company's brand values.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Assisted in the development of training materials for new hires, ensuring smooth onboarding process.

Walmart

Warehouse Worker/Retail Store Associate
02.2018 - 04.2020

Job overview

  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Performed general housekeeping and cleaning tasks.
  • Consistently lifted materials weighing as much as 80 pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Completed cycle counts and monthly inventory.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Assembled pallets and crates for secure transportation of materials.
  • Provided professional telephone customer service pertaining to orders, promotions, store operations and more.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

Brawley Union High School
Brawley, CA

High School Diploma
06.2017

Skills

  • Heavy Lifting
  • Warehouse Safety
  • Package unloading
  • Packaging
  • Fragile item handling
  • Shipping and receiving
  • Order picking and processing
  • Pallet Jack Operation
  • Shipping Documentation
  • Attention to Detail
  • Physical Strength and Stamina
  • Lifts over 80 pounds consistantly
  • Clean Driving Record
  • City and non-city driving
  • Vehicle Inspection
  • Defensive Driving
  • Vehicle Maintenance
  • Commercial driving
  • Inclement weather driving
  • Basic vehicle repairs
  • DOT Compliance
  • Confidentiality understanding

Armwrestling

The reason I like to armwrestle is because you often find a clear goal to achieve and it forces you to learn from your losses, even if you feel bad about it.

Languages

Spanish
Native or Bilingual

Timeline

Store Associate

99 Cents Only
02.2022 - 07.2022

Package Handler/ Air Driver

United Parcel Service, UPS
06.2020 - Current

Account Manager

Boston Executives
04.2019 - 06.2020

Warehouse Worker/Retail Store Associate

Walmart
02.2018 - 04.2020

Brawley Union High School

High School Diploma

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Justin Ibarra