Justin Izquierdo

Sales Associate

Ron Jon Surf Shop Of Fla

06.2024 - 07.2025

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites, with manager assistance.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Resolved customer complaints with patience and understanding, restoring customer confidence.
Managed inventory to ensure product availability, contributing to uptick in sales.