Justin Jackson
Brewton,AL
Summary
Customer-oriented Store Manager offering over 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
7
7
years of professional experience
Work History
Store Manager
Family Dollar
Walnut Hill, FL
09.2020 - Current
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Updated and maintained store signage and displays.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Crew Member
McDonald's
Brewton, AL
03.2019 - 03.2020
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Served food quickly for positive guest experiences.
- Prepared food for various recipes by washing, peeling and dicing ingredients.
- Took orders from patrons and input selections into store computer system.
- Packed fast food products in approved containers, cups and bags.
- Assisted management with inventory control and stock ordering.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Explained current promotional information and items to patrons.
- Wiped down tables and equipment, swept and refilled stock.
- Drove team success by quickly completing assigned tasks.
- Assisted patrons in making menu selections.
- Interacted pleasantly with guests to deliver quality customer service.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Upheld high standards of productivity and quality in operations.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Presented orders to guests within anticipated service times.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Maintained safe food handling practices to prevent germ spread.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Processed payments on cash register and counted back bills and change to patrons.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Directed patrons to restrooms and other amenities within facility.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Tailored orders to address customer allergies and gluten concerns.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Brewed and served coffee and tea with preferred add-ins.
- Assembled and served meals according to specific guest requirements.
- Scrubbed and polished counters to remove debris and food.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Kitchen Staff Member
David's Catfish House Of Src
Brewton, AL
08.2017 - 02.2019
- Moved smoothly between different cooking stations to assist with meal preparations.
- Assisted cook team by preparing sandwiches and salads.
- Cleaned and sanitized frequently to maintain health code standards.
- Checked stock regularly and discarded unsafe food to protect customers.
- Received, rotated and replenished kitchen stock for team members.
- Adhered fully to kitchen standards involving required portion sizes, individual recipe instructions and safe food handling procedures.
- Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
- Readied vegetables and garnishes for meals.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed recipes and customer requests to prepare meals.
- Acquired new skills to support team and further accommodate customer needs.
- Washed and sanitized plates using industrial dishwashers according to manufacturer instructions.
- Peeled and cut fruit and vegetables to prepare for cooking or serving.
- Transported trash to dumpster, properly disposing of expired food items.
- Prevented spoilage or cross-contamination by storing food in designated containers and areas.
- Partnered with chef to cook food and comply with food preservation guidelines.
- Cleaned and sterilized dishes, countertops and utensils to prevent bacteria growth.
Education
Some College (No Degree) - Psychology
Coastal Alabama Community College
Brewton, ALSkills
- Talent Recruitment
- Promotional planning
- Project Management
- Risk Management
- Loss Prevention
- Store Merchandising
- Employee Training
- POS Systems
- Shift Scheduling
- Team Development
- Supply Ordering
- Customer Service Management
- Retail Inventory Management
- Payroll Management
- Store Opening and Closing
- Security System Monitoring
- Store opening and closing procedures
- Problem-Solving
- Team Building and Leadership
- Inventory Control
- Team-oriented
Languages
English
Professional
Timeline
Store Manager
Family Dollar
09.2020 - Current
Crew Member
McDonald's
03.2019 - 03.2020
Kitchen Staff Member
David's Catfish House Of Src
08.2017 - 02.2019
Some College (No Degree) - Psychology
Coastal Alabama Community College