Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Justin Jacob

Long Island City,United States

Summary

A Team Leader with 5 years of professional experience, specializing in operations management, communication, customer service, and leadership. Adept at providing support to diverse teams and identifying opportunities to enhance operational effectiveness. Able to communicate with teams/clients, build rapport and long-term relationships, and achieve client/customer satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Asset Protection Lead

Best Buy
01.2020 - Current
  • Managed a team of 5 asset protection associates, providing training and coaching to ensure adherence to company policies and procedures
  • Investigate and handle customer or employee incidents, by creating AP alerts and documenting such reports accurately
  • Oversee Asset protection specialists, in regards to, Compliance, Training, and Scheduling
  • Implemented and maintained effective security measures to protect company assets, resulting in a 20% decrease in theft and loss
  • Communicated regularly with upper management to report on security measures and incidents.

Assistant Store Manager

Comptons NYC
09.2019 - 02.2020
  • Managed daily operations of a consumer franchise with an average of $175,000 in monthly sales
  • Conducted performance reviews and provided coaching and feedback to team members
  • Maintained a Client base and Communicated with policyholders to analyze and suggest any changes
  • Specialized in Providing Information On FFIUL policies
  • Developed and maintained relationships with clients to understand their insurance needs and provide suitable life insurance solutions
  • Met and exceeded sales targets by effectively promoting and selling life insurance products and services.

Life Insurance Agent

World Financial Group
11.2019
  • Support sales by welcoming and engaging guests and team members at the front of store and on the sales floor; help guests find the products they are looking for in-store and online
  • Teach and train team members on operational shortage focus area opportunities as directed by Loss Prevention leadership
  • Implemented and maintained loss prevention strategies to reduce shrinkage and theft
  • Developed and implemented training programs for store staff on loss prevention best practices.

Loss Prevention Specialist

Target
04.2017 - 05.2019
  • Implemented and maintained loss prevention strategies to reduce shrinkage and theft
  • Developed and implemented training programs for store staff on loss prevention best practices.
  • Monitored paperwork procedures to prevent error-related losses.
  • Created and maintained records of security incidents and investigations.

Education

Business Administration And Management

St. Francis College
Brooklyn, NY

Skills

  • Business Management
  • Referral management
  • Crisis Management
  • Operations Oversight
  • Access Control
  • Employee Training
  • Team Development

Certification

  • Life Insurance Agent, TransAmerica, 11/2019
  • Security Guard License, 04/2017

References

  • Mirza Banna, Current manager, 01/2020 - 01/2024, BestBuy, Mirza.Banna@BestBuy.com, (718) 913-7682
  • Alex Compton, Manager, 09/2019-02/2021, Comptons NYC, Alexcompton83@gmail.com, (914-299-6459)
  • Andrew Gomes, Previous Co-Worker, 05/2024 - 02/2020, Rivian, AndrewGomes@Rivian.com, (347) 684-9121

Timeline

Asset Protection Lead

Best Buy
01.2020 - Current

Life Insurance Agent

World Financial Group
11.2019

Assistant Store Manager

Comptons NYC
09.2019 - 02.2020

Loss Prevention Specialist

Target
04.2017 - 05.2019

Business Administration And Management

St. Francis College

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Justin Jacob