Justin Januzaj

As an Asset Protection Specialist, our role requires us to minimize company losses, interact with customers, verify purchases, and mitigate theft by deterring shoplifters.

• Provided assistance in the training of new hires on asset protection procedures.
• Identified client needs and worked closely with risk management personnel to ascertain appropriate solutions.
• Trained new employees on company security policies and procedures.

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Reviewed completed work to verify consistency, quality, and conformance.
• Coordinated daily operations, ensuring team adherence to company policies and procedures.
• Developed strategies to increase team productivity and improve customer service levels.
• Motivated team members through recognition programs and performance-based incentives.
• Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
• Trained new staff in relevant processes and procedures.
• Monitored team progress and enforced deadlines.
• Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
• Facilitated team meetings to discuss targets, strategies, and address any issues.
• Oversaw training and development programs to enhance team skills and knowledge.
• Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
• Set specific goals for projects to measure progress and evaluate end results.
• Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
• Kept work areas clean, neat and free of safety hazards to maximize efficiency.
• Held regular one-on-one coaching sessions with staff members to encourage personal development.

• Watched for and recognized security risks and thefts to prevent or handle situations.
• Ensured Hardlines team members adhered to company policies and procedures.
• Worked closely with other departments to resolve issues quickly and efficiently.
• Organized promotional activities to drive sales in the Hardlines department.
• Answered customer inquiries regarding product features, pricing, and availability.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Demonstrated excellent customer service skills when interacting with customers.
• Resolved customer complaints in a timely manner.
• Tracked inventory levels using computerized systems and ordered additional items as necessary.
• Computed purchases and received and processed cash or credit payment.
• Cleaned shelves, counters and tables to maintain organized store.
• Maintained knowledge of sales and promotions, return policies and security practices.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Handled returns and exchanges according to company policies.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

• Reviewed completed work to verify consistency, quality, and conformance.
• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.
• Coordinated daily operations, ensuring team adherence to company policies and procedures.
• Ensured compliance with legal and regulatory requirements in all team activities.
• Fostered a culture of continuous improvement, encouraging innovation and efficiency.
• Assessed company operations for compliance with safety standards.
• Developed strategies to increase team productivity and improve customer service levels.
• Motivated team members through recognition programs and performance-based incentives.
• Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
• Oversaw training and development programs to enhance team skills and knowledge.
• Established clear team goals aligned with company objectives, tracking progress regularly.
• Maintained accurate records of employee attendance and task completion times.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Maintained cleanliness of store environment including floors, windows, displays.
• Upsold additional items based on customer interests and needs.
• Watched for and recognized security risks and thefts to prevent or handle situations.
• Provided accurate information about products, prices and services.
• Assisted customers with product selection, sizing and styling.
• Built and maintained relationships with peers and upper management to drive team success.
• Prepared merchandise for purchase or rental.
• Maintained up-to-date knowledge of store merchandise and policies.
• Cleaned shelves, counters and tables to maintain organized store.
• Handled returns and exchanges according to company policies.
• Ticketed, arranged and displayed merchandise to promote sales.
• Greeted customers to determine wants or needs.
• Answered customer inquiries regarding product features, pricing, and availability.
• Engaged customers in friendly, professional dialogue to determine needs.
• Handled customer complaints in a professional manner.