Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Justin Javier

Magnolia,TX

Summary

Hardworking and passionate job seeker prepared to join a reputable company. Dedicated Customer Service professional with experience in logistics and operations. Proven multi-tasker committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Overnight Operations Specialist

CAP Logistics
02.2022 - 01.2024
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
  • Developed and maintained strong relationships with vendors, ensuring quality service at competitive prices.
  • Collaborated across departments to identify opportunities for process improvements and increased efficiency.
  • Motivated and trained employees to maximize team productivity.
  • Operations specialist specialized in critical freight solutions
  • Provided innovative logistic and creative planning to maximize uptime and reducing turnaround period
  • Reduced costs for the department by identifying areas of improvement and proposing cost-effective solutions.
  • Enhanced team productivity with effective communication strategies and regular performance reviews.

Amazon Delivery Driver

A.R.A. Logistical Solutions, LLC
05.2021 - 02.2022
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.\
  • Loading and unloading
  • Vehicle maintenance
  • Physical work in every type of weather condition
  • Lifting more than 50lbs
  • Ensuring packages are delivered safely in a safe spot
  • Following the rules of the road by driving safe
  • Completing van maintenance sheets for company records.

Delivery Driver

Cargo Leasing Solutions, LLC
05.2019 - 05.2020
  • Loading and unloading
  • Vehicle maintenance
  • Physical work in every type of weather condition
  • Lifting more than 50lbs
  • Ensuring packages are delivered safely in a safe spot
  • Following the rules of the road by driving safe
  • Completing van maintenance sheets for company records.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.

Warehouse Worker

Advance Auto Parts
03.2019 - 06.2019
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Overnight receiving
  • Working pallets that come inbound and stock new inventory
  • Ability to work very accurate in a fast place environment
  • A lot of physical organization using correct and safe lifting methods.
  • Performed general housekeeping and cleaning tasks.

Stocker/Customer Service

Nestle USA
01.2015 - 03.2019
  • Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Unload frozen Nestle shipments from freezer at different grocery stores all over Houston
  • Customer service, Sales, Organization, ability to travel.

General Manager

Flexi Cash/ Cash Biz (Went Out Of Business)
07.2015 - 11.2015
  • Supervised and managed Co-Workers to issue Title and Payday Loans
  • Structured and maintained a professional attitude
  • Trained and supervised various new employees for career growth
  • Maintained outstanding customer service in every aspect inside and outside the store
  • Made successful courtesy and collection calls with showing empathy
  • Was instrumental in issuing loans and talking to customers.

Assistant Store Manager

The Cash Store
02.2013 - 06.2015
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Supervised and managed Co-Workers to issue Title and Payday Loans
  • Structured and maintained a professional attitude
  • Trained and supervised various new employees for career growth
  • Ordered supplies as well as make schedules to best fit employees request
  • Maintained outstanding customer service in every aspect inside and outside the store

Lead Teller

Wells Fargo
04.2011 - 02.2013
  • Supervised and managed money for a banking firm
  • Counted, sorted and issued money to conduct daily transactions
  • Ordered Cash and maintained Operations as well as make schedules.
  • Trained and supervised various new employees for career growth
  • Executed daily operations of bank procedures
  • Was instrumental in opening accounts and talking to customers.
  • Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
  • Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.

Teller supervisor

Bank of America
06.2010 - 04.2011
  • Executed daily operations of bank procedures
  • Counted, sorted and issued money to conduct daily transactions
  • Supervised and managed money for a banking firm
  • Successfully handled explaining banking products and help raise charity
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.

Retail Banker

Woodforest National Bank
02.2008 - 05.2010
  • Counted, sorted and issued money to conduct daily transactions
  • Executed daily operations of bank procedures
  • Trained and managed Moamen Abdelbaky, Christine Sanders and Suzanne Kelley in opening accounts and operating teller line achieving significant improvements in their productivity
  • Supervised and managed money for a banking firm
  • Successfully handled explaining banking products and help raise charity
  • Structured and maintained a professional attitude.

Education

No Degree -

Lone Star Community College Conroe
Conroe, TX
01.2008

High School Diploma -

Richard Milburn Academy Houston
Houston, TX
01.2007

Skills

  • Customer Service
  • Call Center
  • Customer Support
  • Customer Care
  • Bilingual
  • CSR
  • Van Driver
  • Communication skills
  • Store management
  • Cash register
  • Cash handling
  • Sales
  • Customer service
  • Banking
  • Supervising experience
  • Load & unload
  • Leadership
  • Driving
  • Project management
  • Computer literacy
  • Microsoft Excel
  • Layout design
  • Delivery driver experience
  • Training delivery
  • Logistics
  • Commercial painting
  • Continuous improvement
  • Transportation Management
  • Management
  • Project Planning
  • Freight Experience
  • Training & development
  • Freight
  • Project Management
  • Improvement Plan Knowledge
  • Unified Communications Integration
  • Logistics Management
  • System Development
  • Planning and Coordination
  • Process Planning
  • Operations Coordination
  • Problem Solving
  • Team Leadership
  • Logistics Coordination
  • Continuous Improvement
  • Cost Reduction Strategies
  • Quality Assurance
  • Change Management
  • Training and Development
  • Cross-functional Collaboration
  • Risk Assessment
  • Decision Making
  • Data Analysis
  • Inventory Control
  • Strategic Planning
  • Scheduling Expertise
  • Time Management
  • Process Optimization
  • Supply Chain Management
  • Performance Metrics
  • Analytical Thinking
  • Idea Development and Brainstorming
  • Issue Research
  • Adaptability
  • Vendor Management
  • Human Relations
  • Quantitative Skills
  • Onboarding Design
  • Program Evaluation
  • Resource Planning and Scheduling
  • Fleet Management
  • Cross-Functional Communication
  • Paperwork Processing
  • Call Management
  • Data Collection
  • Account Updating
  • Complaint Resolution
  • Data Entry
  • Store Maintenance
  • Research
  • Microsoft PowerPoint
  • Spreadsheets
  • Customer Education
  • Call Center Operations
  • Professional Telephone Demeanor
  • Microsoft Outlook
  • Warehousing Functions
  • Money Handling Abilities
  • Active Listening
  • Critical Thinking
  • Coordination
  • Route Management
  • Delivery Scheduling
  • Customer Relations
  • Technical Support
  • POS Systems Expert
  • Call Center Experience
  • Problem Resolution
  • Product Sales
  • Computer Proficiency
  • Team Development
  • Dispute Resolution
  • Sales Closing
  • Credit Adjustments
  • Vault Security
  • Rapid 10-Key Data Entry
  • Cash Handling Accuracy
  • Issue Resolution
  • Cross-Selling and Upselling
  • Consumer Banking
  • Sales Coaching
  • Product Recommendations
  • Check Verification
  • Cash Shipment Balancing
  • Problem-Solving
  • Financial Transactions
  • Positive Attitude
  • Cash Handling Expertise
  • Account Management
  • Financial Analysis
  • New Employee Hiring
  • Sales Goal Attainment
  • Punctual and Reliable
  • Accounting Systems
  • Loan Payment Processing
  • Customer Relationship Management
  • Product Knowledge
  • Effective Communication
  • Risk Management
  • Fraud Detection
  • Professionalism
  • Sales Proficiency
  • Customer Service Excellence
  • Motivation Skills
  • Conflict Resolution
  • Banking Software Mastery
  • Financial Reporting
  • Account Reconciliation
  • Cross-selling Products
  • Organizational Skills
  • Performance Evaluation
  • Business Correspondence Writing
  • Payroll Processing
  • Negotiation
  • Performance Improvements
  • History Research
  • Customer Research
  • Stress Tolerance
  • Payment Acceptance
  • Legal Knowledge
  • Assertiveness
  • Team collaboration
  • Time management
  • Attention to detail
  • Data entry accuracy
  • Interpersonal skills
  • Telephone etiquette
  • Computer proficiency
  • Critical thinking
  • Sales techniques
  • Customer service orientation
  • Problem-solving abilities
  • Effective communication
  • Financial analysis
  • Goal-oriented mindset
  • Empathy and understanding
  • Active listening
  • Record keeping

Certification

TSA Certified with Cap Logistics - Feb 2022- Jan 2024

Additional Information

Growing up as a military kid I learned to adapt to my environments everywhere my father was stationed. I can talk to anyone with confidence and learn a lot quicker than the average person. I am well-organized, efficient and very reliable. I am very disciplined on respect and time. I Work well in high pressure environments. I demonstrate effective leadership skills and I'm committed to assisting others. I brings enthusiasm to team projects and encourages others to develop workable ideas. I'm also able to work independently, please customers under all circumstances and follows directions. Assertive, self-motivated, goal-oriented, organized and efficient. An experienced team player, bringing enthusiasm and energy into group efforts. Strong training skills. Dependable - can work without supervision. Skilled with computer systems and software. Self-starting, goal-oriented strategist whose confidence, perseverance and vision promote success. Major strengths in planning, problem solving and customer service. Honest, friendly, and outstanding communication skills. Exercise initiative, achievement and independent judgment.

Timeline

Overnight Operations Specialist

CAP Logistics
02.2022 - 01.2024

Amazon Delivery Driver

A.R.A. Logistical Solutions, LLC
05.2021 - 02.2022

Delivery Driver

Cargo Leasing Solutions, LLC
05.2019 - 05.2020

Warehouse Worker

Advance Auto Parts
03.2019 - 06.2019

General Manager

Flexi Cash/ Cash Biz (Went Out Of Business)
07.2015 - 11.2015

Stocker/Customer Service

Nestle USA
01.2015 - 03.2019

Assistant Store Manager

The Cash Store
02.2013 - 06.2015

Lead Teller

Wells Fargo
04.2011 - 02.2013

Teller supervisor

Bank of America
06.2010 - 04.2011

Retail Banker

Woodforest National Bank
02.2008 - 05.2010

No Degree -

Lone Star Community College Conroe

High School Diploma -

Richard Milburn Academy Houston
Justin Javier