Justin J. Beard
Reynoldsburg,Ohio
Summary
Motivational Supervisor with many years of experience monitoring, coordinating and allocating employee efforts to achieve organizational goals. Proven track record with continuous improvement, performance growth, and schedule management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Supervisor, Service Operations
Aetna Better Health of Ohio
12.2014 - Current
- Oversee daily activities, coach, provide direction and offer support to ensure agents handle calls efficiently and effectively
- Tracking key performance indicators such as quality, schedule adherence, average handle time and customer satisfaction
- Participate in recruitment process interviewing candidates and assisting with onboarding new team members
Logistics Technician
Boehringer-Ingelheim
01.2012 - 12.2014
- Pull orders, Receive incoming product, complete product returns back to inventory, operate(s) sit down fork lift, stand up forklift, reach truck as well as Raymond operator, maintain LOS training and also complete yearly MAX/MAG plan goals
Initial Start Technician
Terminix
Columbus
04.2011 - 09.2011
- Responsible for providing initial pest control service for all new incoming customers for the Columbus branch
- Complete home inspections, use proper insectocides to eliminate all pests from home owners residence
DTC Processor
Abercrombie & Fitch Warehouse
12.2010 - 03.2011
- Responsible for scanning, coordinating, invoicing, packaging and moving packages to shipping
Sales Associate
Macy’s
06.2010 - 02.2011
- Responsible for customer satisfaction from clothing/shoe selection, fitting, through completion of sale
- Team associate focused on departmental goals
- Other duties include phone orders & inventory
Diagnostic Radiology Tech Aide
Mount Carmel East Hospital
05.2002 - 09.2010
- Experience includes:
- Diagnostic quality assessment of film processor
- Validating accuracy of fixer and developer liquid levels
- Qualified to clear Kodak Direct View CR plates to eliminate chance of double exposure
- Responsible for exam data entry of tests performed through Star Navigator
- Experienced in scanning documents for patients through Radiology PAC’s system
- History of excellent patient relation interaction during process
- Communications lead for critical care patient information to nurses and/or physicians
- Excellent multi-tasking capabilities
Education
Graduated -
Utica High School
01.2001
Continuing - English
The Ohio State University - Newark Campus
Skills
- Performance management
- Customer service
- Team building
- Employee training
- Call center operations
- Recruitment process
Certification
CPR & AED Certified, 12/01/26
Coaching Experience
- Assistant Coach, Little League Baseball, McKean Township
- Assistant Football Coach, Licking Heights Hornets Freshman, 2015
- Head Basketball Coach, i9 Youth Basketball, 10-12
Timeline
Supervisor, Service Operations
Aetna Better Health of Ohio
12.2014 - Current
Logistics Technician
Boehringer-Ingelheim
01.2012 - 12.2014
Initial Start Technician
Terminix
04.2011 - 09.2011
DTC Processor
Abercrombie & Fitch Warehouse
12.2010 - 03.2011
Sales Associate
Macy’s
06.2010 - 02.2011
Diagnostic Radiology Tech Aide
Mount Carmel East Hospital
05.2002 - 09.2010
Graduated -
Utica High School
Continuing - English
The Ohio State University - Newark Campus
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