JUSTIN JEZIORSKI
Napa,United States
Summary
Passionate hotelier with extensive rooms experience in the luxury market segment aspiring to continue growth track and re-join The Ritz-Carlton, Orlando Grande Lakes as Front of House Manager. My leadership style empowers teams through growth mindset, blending analytical and logical management with heart-centered leadership to drive guest satisfaction and team engagement. I am committed to operational excellence, team development, and upholding the highest standards of luxury.
Overview
8
8
years of professional experience
Work History
Director of Guest Services
Solage, Auberge Resorts Collection
07.2023 - Current
- Department head overseeing front desk, concierge, bell/valet (20 hourly team members, 4 managers)
- Interim Director of Rooms (Oct 2023-April 2024)
- Facilitated Opera V5 to Opera Cloud migration (August 2024)
- 5% NPS (Guest Satisfaction) increase YOY under my tenure
- Leader of the Year (2024)
Front Desk Manager
Montage Big Sky
05.2022 - 07.2023
- Hotel Opening (100 rooms, 32 residences) with direct oversight of front desk operations
- Reported to Director of Rooms with 10 hourly reports
- Forbes Five Star Award (2023) in first eligible year
- Increased front desk guest satisfaction scores from 70.15% to 90.18% in cumulative tenure
Housekeeping Manager
The Ritz-Carlton, Dallas
05.2021 - 05.2022
- Managed 40 housekeepers, turndown attendants, houseman, and public area attendants
- Achieved Forbes Five Star Award (2021, 2022)
- Increased room cleanliness from 82.4% to 84.5%, ranked 8th in The Ritz-Carlton brand (USA)
- Leader of the Quarter (Q4 2021)
Manager on Duty
Hotel Jerome, Auberge Resorts Collection
10.2020 - 05.2021
- Responsible for 5-10 hourly team members day-to-day (front desk, concierge, bell/valet, PBX)
- Assisted with all training and development of front desk, PBX, concierge, and bell/valet
- Adherence of irregular patterns of room occupancy and effects of COVID-19 pandemic
Club Lounge & PBX Operations Manager | VOYAGE Leadership Program
The Ritz-Carlton, Orlando Grande Lakes
07.2019 - 09.2020
- Managed Club Lounge consisting of five-course meal presentation and open-bar concept, directed work of 10 club lounge concierges and 1 supervisor
- Improved club lounge guest satisfaction scores from 84.5% to 86.1%
- Led PBX operation day-to-day, overseeing all hotel work orders, guest recovery and guest follow up
Front Office Intern
The Ritz-Carlton Chicago & JW Marriott Chicago
05.2017 - 08.2018
- Completion of rooms internship at The Ritz-Carlton, Chicago, 434 rooms (Summer 2017)
- Completion of rooms internship at JW Marriott Chicago, 610 rooms (Summer 2018)
- Rotation through front desk, PBX, and club lounge operations
Education
Bachelor of Science - Hospitality Management
Iowa State University
Ames, Iowa05.2019
Skills
- PMS (Opera, Marriott Full-Service)
- Productivity (Microsoft Office, Google Suite)
- Operations (Alice, HotSOS, Shift4, Canary,
- Guest Satisfaction (Revinate, Medallia)
- Payroll (Workday, Dayforce, KRONOS)
- Financials (P&L, Ramp, Concur, Birchstreet)
Timeline
Director of Guest Services
Solage, Auberge Resorts Collection
07.2023 - Current
Front Desk Manager
Montage Big Sky
05.2022 - 07.2023
Housekeeping Manager
The Ritz-Carlton, Dallas
05.2021 - 05.2022
Manager on Duty
Hotel Jerome, Auberge Resorts Collection
10.2020 - 05.2021
Club Lounge & PBX Operations Manager | VOYAGE Leadership Program
The Ritz-Carlton, Orlando Grande Lakes
07.2019 - 09.2020
Front Office Intern
The Ritz-Carlton Chicago & JW Marriott Chicago
05.2017 - 08.2018
Bachelor of Science - Hospitality Management
Iowa State University
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