Justin Fogata

Provided comprehensive support and education to Medicaid members for a leading healthcare benefits company.

• Increased Net Promoter Score from 81.3% to 90.9%, exceeding the target by 6.9 points.
• Raised First Call Resolution from 90.9% to 96.9% through knowledge-sharing and improved documentation.
• Achieved 100% call-quality compliance and 100% CSAT across consecutive reporting periods.
• Enhanced schedule adherence from 94.7% to 96.2% by optimizing the use of the workforce management system.

Engaged and retained a diverse research media panel in audience measurement, data, and analytics.

• Recruited, onboarded, and retained over 120 households across 28 U.S. states. Markets sustained over 80% retention.
• Closed a decade-long AAPI representation gap through targeted outreach and culturally adapted materials.
• Conducted over 125 compliance interviews, with 99% adherence to privacy and MRC standards.
• Partnered with analytics teams to improve demographic representation, and panel reliability.

Coordinated grassroots campaigns for a non-profit specializing in community engagement and political outreach.

• Contributed to 72% voter turnout in priority precincts by optimizing canvassing routes and strategies.
• Increased canvassing efficiency by 30% through MiniVAN data management and field insights.
• Coordinated multi-precinct operations, integrating real-time data for campaign responsiveness.

Managed volunteer training and development for a non-profit advocating for youth in the foster care system.

• Trained and onboarded over 250 advocates, with 100% placement in court-mandated cases.
• Led the transition to hybrid/virtual training delivery, increasing satisfaction scores by 25%.
• Hosted the first virtual volunteer swearing-in for 75+ participants, maintaining continuity during COVID-19.
• Developed experiential curriculum and onboarding manuals, improving readiness and consistency.

Collaborated with the Country Director and local stakeholders to facilitate training and development initiatives in education, agribusiness, and health.

• Directed $10K+ Let Girls Learn dormitory project; female student enrollment nearly doubled.
• Co-developed national curriculum, reaching over 1,000 students across multiple program sites.
• Designed literacy and teacher development initiatives serving over 500 youth.
• Delivered training and professional development for over 250 Peace Corps Volunteers nationwide.

Developed and led educational programs for youth within non-profit and private educational settings.

• Oversaw after-school programming for over 150 underserved youth; 90% demonstrated academic gains, and 25% of students were reading above grade level.
• Created culturally responsive curricula and staff training, improving engagement and retention.
• Coordinated operations across three campuses with diverse community stakeholders.
• Nominated for Mid-Atlantic Region Teacher of the Year (2013).

Provided essential client support and technical assistance within federal government agencies.

• Delivered Tier-1 technical support to 30–65 federal users daily, with over 95% first-call resolution.
• Maintained a >95% contact success rate and 100% data accuracy in relocation and IP services.
• Ensured compliance with federal privacy and security protocols.