Justin Johnson
Wiggins,Colorado
Overview
16
16
years of professional experience
Work History
Terminal Manager
Kotaco Fuels
Wiggins, CO
05.2022 - Current
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Fielded customer complaints and comments and rectified issues.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Hired, trained and educated new employees to improve company performance and efficiency.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Monitored employee performance and productivity.
- Collaborated with [Number]-member team to create, modify and implement goals, procedures and policies.
- Maintained flexibility to work variety of shifts and days of week consistent with demands of retail environment.
- Handled customer complaints and revised process to improve service, boosting customer service scores [Number]%.
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
Business Owner
JWJ Trucking LLC
Wiggins, CO
09.2012 - 05.2022
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Conducted audit inspections and independent checks to verify parts and materials.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Mechanic Shop Foreman
Basin Western
Henderson, CO
09.2007 - 09.2012
- Trained and coached employees to improve performance and skills.
- Used hand and power tools, equipment, and instruments accurately.
- Oversaw maintenance and repair of shop equipment.
- Directed daily operations of team of [Number] technicians and shop professionals.
- Verified safe and proper operation of wide range of power tools, equipment and instruments.
- Managed materials inside shop and at job locations.
- Scheduled and oversaw maintenance, repair and installation activities.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Created and maintained daily and weekly reports for upper management.
- Organized ongoing maintenance schedules to boost system performance.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Education
High School Diploma -
Wiggins High School
Wiggins, COSkills
- Material Shelving
- Managing Terminations
- Reading Comprehension
- Process Monitoring
- Load Planning
- Hazardous Material Tracking
- Team Supervision
- Supply Chain Performance Management
- Billing Systems
- Manage Storage Operations
- Policy Enforcement
- Profit and Loss Management
- Daily Operations Management
- Improvement Recommendations
- Safe Transportation
- DOT Requirements
- Fleet Dispatching
- Safety Regulations Implementation
- Business Workflows
- Staff Development
- Freight Handling
- Maintaining Clean Work Areas
- Safety
- FMCSA, EPA and OSHA Regulations Compliance
- DOT Regulations
- Dispatching
- Cost Control
- Outgoing Shipments Oversight
Timeline
Terminal Manager
Kotaco Fuels
05.2022 - Current
Business Owner
JWJ Trucking LLC
09.2012 - 05.2022
Mechanic Shop Foreman
Basin Western
09.2007 - 09.2012
High School Diploma -
Wiggins High School