Justin Johnson
Highlands Ranch,CO
Summary
Customer-oriented General Manager with 11 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Residential General Manager
Ankmar/DH Pace
06.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Regional Operations Manager
Ankmar/DH Pace
06.2021 - 06.2022
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Traveled to over 11 locations to manage each and perform reviews of individual managers and employees.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
Operations Manager
Ankmar/DH Pace
09.2019 - 06.2021
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Introduced new methods, practices, and systems to reduce turnaround time.
Department Manager
Ankmar/DH Pace
01.2016 - 09.2019
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Dispatch Manager
Ankmar/DH Pace
07.2015 - 01.2016
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among installers/techs by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Coordinated with maintenance teams to establish preventive maintenance schedules for fleet vehicles.
Director of Operations
Kuhr Trucking
11.2012 - 07.2015
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
- Defined, implemented, and revised operational policies and guidelines.
Field Supervisor
Kuhr Trucking
09.2010 - 11.2012
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Met with customers to resolve issues and build productive relationships.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Investigated issues and developed effective solutions.
Education
132 Hour OSH Professional Program -
OSHA Academy Online
25 Course Certificates -
OSHA Academy Online
7 Program Certificates -
OSHA Academy Online
233 Hour Oil & Gas Safety and Health Professional Program -
OSHA Academy Online
40 Course Certificates -
OSHA Academy Online
5 Program Certificates -
OSHA Academy Online
Train the Trainer -
North Dakota Safety Council Dickinson ND
First Aid, CPR, and AED -
Airbrake Adjustment & Inspection -
Uintah Basin Applied Technology College, Roosevelt, UT
Certification -
Pursuing Associates in Applied Science - Fire Science
Butler County Community College, El Dorado, KS
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Time Management
- Training and coaching
- Customer Relations
- Relationship Building
References
Available upon request.
Training
- Blueprint Reading
- Building Maintenance
- Safety Awareness
- Sheet Metal Assembly
- Supervisory Experience
- Total Quality Management
Timeline
Residential General Manager
Ankmar/DH Pace
06.2022 - Current
Regional Operations Manager
Ankmar/DH Pace
06.2021 - 06.2022
Operations Manager
Ankmar/DH Pace
09.2019 - 06.2021
Department Manager
Ankmar/DH Pace
01.2016 - 09.2019
Dispatch Manager
Ankmar/DH Pace
07.2015 - 01.2016
Director of Operations
Kuhr Trucking
11.2012 - 07.2015
Field Supervisor
Kuhr Trucking
09.2010 - 11.2012
132 Hour OSH Professional Program -
OSHA Academy Online
25 Course Certificates -
OSHA Academy Online
7 Program Certificates -
OSHA Academy Online
233 Hour Oil & Gas Safety and Health Professional Program -
OSHA Academy Online
40 Course Certificates -
OSHA Academy Online
5 Program Certificates -
OSHA Academy Online
Train the Trainer -
North Dakota Safety Council Dickinson ND
First Aid, CPR, and AED -
Airbrake Adjustment & Inspection -
Uintah Basin Applied Technology College, Roosevelt, UT
Certification -
Pursuing Associates in Applied Science - Fire Science
Butler County Community College, El Dorado, KS
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