Actionable Public Safety Dispatcher with six years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.
Awarded Public Safety communicator of the year (state of florida)
Employee of the year (consolidated dispatch agency)
employee of the month (pacifica senior living woodmont)
Supervised team of 15 staff members as an acting supervisor while other supervisors were on personal leave or out of the facility