Justin Johnson
Tallahassee,FL
Summary
Actionable Public Safety Dispatcher with six years of experience diligently responding to both emergency and non-emergency calls with immediacy and sympathetic conciliation. Calm despite adversity, employing pragmatic thinking to emotionally driven scenarios and coaching citizens through pivotal experiences. Swift public-facing employee effective in connecting callers to necessary services without delay.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Public Safety Dispatcher
Consolidated Dispatch Agency
2017.11 - Current
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Fielded 911 emergency and non-emergency calls and determined level of support that was needed for response.
- Handled sensitive information with discretion, adhering to confidentiality guidelines and protecting privacy rights.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Reduced response times for critical incidents by maintaining clear communication channels with responding units.
- Enhanced emergency response efficiency by accurately and promptly dispatching appropriate resources to incidents.
- Participated in regular training sessions to maintain certifications and stay current with industry best practices.
- Assisted in updating department policies related to emergency communications technology usage for improved effectiveness.
- Increased situational awareness for first responders with accurate and timely information relayed from callers.
- Streamlined communication between field units by relaying pertinent information quickly and clearly using proper radio etiquette.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Remained calm in very high-pressure situations and kept callers on line until law enforcement arrived on scene.
- Provided life-saving instructions over the phone to callers in distress while awaiting first responder arrival on scene.
- Fostered a culture of continuous improvement within the dispatch center by sharing insights and suggesting improvements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Read system maps and caller information, and documented details in system.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided on-the-job training and coaching to develop new dispatchers.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Senior Food and Beverage Server
Pacifica Senior Living Woodmont
2013.11 - 2017.11
- Facilitated seamless communication between front-of-house and back-of-house teams during high-volume service periods.
- Collaborated with kitchen staff to ensure timely delivery of meals, enhancing guest experience.
- Ensured compliance with health and safety regulations, maintaining a safe environment for both guests and staff members.
- Promoted positive team dynamics by fostering open communication among staff members across all departments.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Inspected dishes and utensils for cleanliness.
Education
No Degree - Environmental Engineering
Florida Agricultural And Mechanical University
Tallahassee, FLHigh School Diploma -
Dunbar High School
Fort Myers, FL05.2009
Skills
- Highly effective communication
- Critical Thinking
- Computer Skills
- Coaching and Mentoring
- Information Gathering
- Memory retention
- Radio Traffic Monitoring
- Technical aptitude
- Unit status monitoring
- Teamwork and Collaboration
- Problem-Solving
- Works Well Under Pressure
Accomplishments
Awarded Public Safety communicator of the year (state of florida)
Employee of the year (consolidated dispatch agency)
employee of the month (pacifica senior living woodmont)
Supervised team of 15 staff members as an acting supervisor while other supervisors were on personal leave or out of the facility
Certification
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer (former)
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- Comptia A+
Timeline
Public Safety Dispatcher
Consolidated Dispatch Agency
2017.11 - Current
Senior Food and Beverage Server
Pacifica Senior Living Woodmont
2013.11 - 2017.11
No Degree - Environmental Engineering
Florida Agricultural And Mechanical University
High School Diploma -
Dunbar High School
- PST - Public Safety Telecommunicator
- CTO - Communications Training Officer (former)
- EMD - Emergency Medical Dispatch
- EFD - Emergency Fire Dispatch
- EPD - Emergency Police Dispatch
- Comptia A+
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