Justin Stewart
Bessemer,Alabama
Summary
Dynamic and results-oriented professional with extensive experience in banking and consulting. Proven track record of delivering strategic financial solutions and driving business growth. Strong analytical skills with a deep understanding of financial markets. Adept at building and maintaining relationships with clients, and skilled at leading cross-functional teams to exceed business objectives. Committed to leveraging financial expertise to contribute to the success of a forward-thinking organization. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bank Teller
Wells Fargo
11.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Optimized resource allocation, strategically assigning tasks based on individual strengths and workload capacity for maximum efficiency.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Trained junior tellers in best practices for client interactions, upholding excellent standards of service quality across the team.
- Oversaw teller staff scheduling to maintain appropriate coverage during business hours.
Video Banker
PNC Bank
01.2023 - 10.2023
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Continuously updated knowledge of industry trends, regulations, and competitor offerings to maintain a competitive edge in the banking market.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Mortgage Customer Service Representative
U.S. Bank
10.2022 - 01.2023
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted management in implementing new policies and procedures, leading to improved service quality across the department.
- Maintained comprehensive knowledge of several product offerings and company policies through continuous learning initiatives such as workshops or webinars.
- Contributed to the development of departmental goals, objectives, and systems by providing valuable feedback from customer interactions.
- Coordinated with third-party vendors such as appraisers or title companies to ensure smooth transactions.
- Averaged over 75 inbound/outbound calls daily
Bank Teller
Wells Fargo
02.2021 - 10.2022
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Assisted approximately 50-100 commercial and consumer accounts daily with their everyday banking needs.
Education
MBA - Marketing
The University of Alabama
Tuscaloosa, AL05.2021
High School Diploma -
Central Park Christian School
Birmingham, AL12.2017
Skills
- Asset Management
- Customer Relationship Management
- Financial software
- Cross-Selling and Partner Referrals
- Consumer Banking
- Regulatory Compliance
- Resource Allocation
- Quality Assurance
- Performance Accountability (Attendance, Flexibility, Teamwork)
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
Certification
- ATM Certification Training - Indefinite
Timeline
Bank Teller
Wells Fargo
11.2023 - Current
Video Banker
PNC Bank
01.2023 - 10.2023
Mortgage Customer Service Representative
U.S. Bank
10.2022 - 01.2023
Bank Teller
Wells Fargo
02.2021 - 10.2022
MBA - Marketing
The University of Alabama
High School Diploma -
Central Park Christian School