Justin Johnson
San Antonio,Tx
Summary
Enthusiastically seeking a career that optimizes current work experiences and enhances future opportunities within the framework of a professional, team oriented environment.
Overview
10
10
years of professional experience
Work History
Field Service Representative
San Antonio Water System
10.2023 - Current
- Verified physical addresses and serial numbers on all water meters up to 2" in diameter to ensure data accuracy.
- Executed disconnection of water services for non-payment, securing meters until payment or arrangements were confirmed.
- Initiated work orders for inoperative CC valves and water meter registers, ensuring the maintenance of SAWS assets and infrastructure.
- Utilized Infor’s mapping software to efficiently route daily work assignments.
- Recorded accurate water meter readings for all service requests.
- Maintained effective communication with senior service representatives, foremen, and superintendents to promptly resolve field issues.
- Assisted customers by resolving service problems, answering inquiries, and providing information to enhance customer relations.
- Acquired necessary knowledge and competencies to effectively execute work orders and service requests, including plugging CC valves and addressing water meter issues in both commercial and residential settings.
Field Operations Representative
San Antonio Water System
06.2023 - 10.2023
- Precisely recorded water meter readings for both residential and commercial properties, ensuring the integrity and accuracy of water usage data.
- Verified serial numbers on commercial and residential meters to ensure they matched the provided addresses, maintaining meticulous and reliable records.
- Safely navigated routes, either on foot or by vehicle, to obtain water meter readings, and accurately entered data into handheld devices using the Itron app, optimizing data collection processes.
- Collaborated effectively with colleagues on larger routes, ensuring smooth and efficient operations through clear communication and teamwork, enhancing overall route efficiency.
- Removed debris and applied WD-40 to obtain clear and precise readings on dirty or unreadable meters, ensuring accurate and reliable data collection.
- Utilized Geographic Information Systems (GIS) and contacted leads to locate water meters when they were not easily found, demonstrating problem-solving skills and resourcefulness in the field.
Inventory Control Specialist
Sodexo USA
09.2022 - 06.2023
- Ensured seamless and accurate movement of merchandise from stockroom to sales floor, optimizing inventory management processes.
- Coordinated with three supervisors and a team of 15 members to assess supply needs and maintain inventory levels within desired tolerances, fostering a collaborative work environment.
- Addressed internal supply issues proactively, developing innovative solutions to prevent delays and ensure targets were consistently met.
- Voluntarily trained new personnel, enhancing team productivity and contributing to increased sales performance.
Assistant Manager
Dollar General
05.2020 - 09.2022
- Oversaw daily cash deposits exceeding $3,000, ensuring accuracy and security.
- Assisted in planning schedules and delegating assignments to meet coverage and service demands efficiently.
- Provided hands-on assistance to customers, assessing their needs and staying informed about current consumer preferences.
- Conducted regular inventory counts to verify stock levels, address discrepancies, and forecast future needs accurately.
- Skillfully deescalated situations with unsatisfied customers regarding product pricing, maintaining a positive and professional demeanor.
Installation Specialist
Dahill
11.2018 - 10.2019
- Recognized as the only installation specialist to achieve 100% IT programming success since the program’s implementation.
- Responsible for the delivery, installation, and configuration of IT equipment across Texas, ensuring seamless integration and functionality.
- Configured copiers and printers to maximize customer productivity and efficiency.
- Effectively resolved customer service concerns using strong personal communication skills, ensuring high levels of customer satisfaction.
- Drove extensively throughout Texas to complete deliveries and installations, demonstrating reliability and dedication to customer service.
Installation Specialist
WDS Logistics
09.2017 - 10.2018
- Meticulously executed exclusive contracts for the installation of equipment for major corporations, ensuring high standards of service and client satisfaction.
- Worked closely with various departments, including logistics, customer service, and technical support, to ensure seamless delivery and installation processes.
- Efficiently transported, relocated, assembled, disassembled, and removed Xerox copiers using necessary hand and power tools, demonstrating technical proficiency and attention to detail.
- Assisted a team of 10 warehouse personnel with the daily loading and unloading of local and nationwide shipments, contributing to smooth and efficient operations.
- Ensured compliance with all Department of Transportation (DOT) safety regulations, maintaining a safe and compliant work environment.
Greeter/ Automotive Assistant Service Advisor
Mercedes Benz Of San Antonio
05.2016 - 09.2017
- Warmly greeted and efficiently checked in clients, ensuring a welcoming and seamless service experience.
- Expertly retrieved and relocated clients’ vehicles to designated parking areas, maintaining organization, safety, and customer trust.
- Performed minor maintenance repairs on clients’ vehicles upon request, enhancing customer satisfaction and demonstrating technical proficiency.
- Provided critical support to service consultants by accurately typing 70-80 repair orders for clients as needed, contributing to smooth and efficient operations.
Service Drive Attendant
North Park Lincoln/ North Park Subaru at Dominion
07.2014 - 02.2016
- Greeted clients upon arrival to the service drive, ensuring a welcoming and efficient start to their service experience.
- Collaborated closely with automotive technicians to ensure the accurate and timely completion of repair orders, facilitating seamless communication and workflow.
- Delivered and retrieved clients’ vehicles upon completion of maintenance or repairs, maintaining high standards of customer service and satisfaction.
- Conducted approximately 9-10 pre-delivery inspections, working with the service team to ensure consistency and compliance with dealer and factory standards, guaranteeing vehicle quality and customer satisfaction.
Education
High School Diploma -
East Central High School
San Antonio, TX06-2013
Skills
Timeline
Field Service Representative
San Antonio Water System
10.2023 - Current
Field Operations Representative
San Antonio Water System
06.2023 - 10.2023
Inventory Control Specialist
Sodexo USA
09.2022 - 06.2023
Assistant Manager
Dollar General
05.2020 - 09.2022
Installation Specialist
Dahill
11.2018 - 10.2019
Installation Specialist
WDS Logistics
09.2017 - 10.2018
Greeter/ Automotive Assistant Service Advisor
Mercedes Benz Of San Antonio
05.2016 - 09.2017
Service Drive Attendant
North Park Lincoln/ North Park Subaru at Dominion
07.2014 - 02.2016
High School Diploma -
East Central High School
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