Summary
Overview
Work History
Education
Skills
Timeline
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Justin Johnson

Bronx,NY

Summary

Dedicated professional with a strong background in customer service and administrative roles across medical and retail settings. Proven ability to optimize processes and improve client satisfaction through effective communication and organization. Skilled in electronic health records and insurance verification, ensuring seamless operational performance.

Overview

8
8
years of professional experience

Work History

Medical Secretary

NYU Langone Health-New York, NY
05.2024 - Current
  • Distributed and collected medical and consent forms, ensuring accuracy and completeness of documents.
  • Scheduled appointments for visits, treatments, and procedures to optimize patient flow.
  • Addressed inquiries and routed messages to appropriate contacts in a timely manner.
  • Verified insurance information to facilitate efficient processing of claims.
  • Handled phone calls, emails, faxes, and mail to maintain effective communication.
  • Prepared standard letters and forms as necessary to support operational efficiency.
  • Documented patient medical information, case histories, and insurance details to streamline appointment scheduling and payment processes.

Receptionist

Prestige Health and wellness, LLC-New York, NY
03.2023 - 03.2024
  • Assist chiropractors, physical therapists and occupational therapists with administrative tasks, resulting in an increase in doctor-patient interaction time
  • Answer and route an average of 50+ incoming calls and emails per day, resolving patient inquiries and appointment requests promptly,
  • Handle patient check-in and check-out processes, reducing wait times by 20% and improving overall office efficiency
  • Organize and file medical records, test results, and paperwork in a systematic and accessible manner
  • Maintained confidentiality of information regarding clients and company.

Program Assistant

Bronxworks
09.2022 - 03.2023
  • Assisted with planning and coordinating day-to-day and special program activities.
  • Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
  • Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
  • General clerical support

Test Center Administrator

Pearson Professional Center
New York, NY
06.2020 - 05.2022
  • Ensured staff awareness of all duties and responsibilities.
  • Monitored candidates during assessments to maintain integrity.
  • Filed documentation accurately to support operational processes.
  • Verified candidates understood rules prior to testing for compliance.
  • Confirmed up-to-date candidate schedules to optimize testing efficiency.

Front Desk Associate

Blink Fitness
New York, NY
09.2019 - 03.2020
  • Conducted tours for prospective gym members, showcasing facility and equipment features.
  • Managed check-in process at front desk while greeting guests and fostering friendly interactions.
  • Collected payments accurately to maintain financial records.
  • Resolved guest issues promptly to enhance overall customer satisfaction.

Locator

Saks Fifth Avenue
New York, NY
09.2019 - 01.2020
  • Located items ordered online for efficient processing and customer satisfaction.
  • Prepared orders for customers arriving for pickups to enhance service speed.
  • Assisted with packaging and shipments to ensure timely delivery of products.

Sales Associate

Macy's
New York, NY
06.2018 - 08.2019
  • Give customers insight on sale items, promotions, and the benefits of signing up for aMacys account (ex. Credit cards)
  • Make sure all customer needs are handled in a timely yet professional manner
  • Cover other staff members on different floors when coverage is needed

Replenishment Lead

M&M's World Times Square
New York, NY
09.2017 - 05.2019
  • Managed stock system operations to ensure accurate inventory tracking.
  • Executed recalls and shipments to maintain product safety and compliance.
  • Maintained organized and tidy stockroom to enhance operational efficiency.
  • Collaborated with team members to improve store performance through idea sharing.
  • Engaged customers to provide insights about company offerings and services.
  • Assigned backstage staff specific floors, optimizing workflow and coverage.

Stock Sales Associate

SuperDry
New York, NY
01.2017 - 09.2017
  • Executed unloading of shipments to maintain inventory flow.
  • Replenished merchandise to ensure optimal stock levels.
  • Conducted inventory assessments on sale items for accurate tracking.

Education

High School Diploma -

Eagle Academy For Young Men
The Bronx, NY
06-2015

No Degree - Business Administration

Onondaga Community College
Syracuse, NY

Skills

  • Electronic health records
  • Patient interaction
  • Administrative support
  • Organizational efficiency
  • Multitasking
  • Document management
  • Insurance verification
  • Stocking and inventory

Timeline

Medical Secretary

NYU Langone Health-New York, NY
05.2024 - Current

Receptionist

Prestige Health and wellness, LLC-New York, NY
03.2023 - 03.2024

Program Assistant

Bronxworks
09.2022 - 03.2023

Test Center Administrator

Pearson Professional Center
06.2020 - 05.2022

Front Desk Associate

Blink Fitness
09.2019 - 03.2020

Locator

Saks Fifth Avenue
09.2019 - 01.2020

Sales Associate

Macy's
06.2018 - 08.2019

Replenishment Lead

M&M's World Times Square
09.2017 - 05.2019

Stock Sales Associate

SuperDry
01.2017 - 09.2017

High School Diploma -

Eagle Academy For Young Men

No Degree - Business Administration

Onondaga Community College

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