Overview
Work History
Education
Timeline
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Justin Johnson

Anderson,SC

Overview

10
10
years of professional experience

Work History

Rural Carrier

USPS
09.2023 - 02.2025
  • Sort mail in delivery sequence for up to 30 different routes daily.
  • Deliver mail to customers along a route on a regular schedule, collect receipts for accountable mail and pick up mail from customers’ roadside boxes
  • Always provides for mail security
  • Prepares mail for forwarding and maintains records of change of address information
  • Returns collected, undeliverable mail and submits monies and receipts to post office

Operations Engineer

Carvana
09.2021 - 12.2022
  • Participate in the development of strategic plans, goals, and objectives, ensuring alignment with those of Market Operations and company.
  • Work with senior management to define documentation accuracy goals and objectives.
  • Manage and appraise the accuracy and completeness of all customer paperwork within the hub, determining and directing corrective action as needed.
  • Define and implement paperwork best practices to ensure compliance with applicable regulatory standards.
  • Continuously evaluate team effectiveness and hub level success in fields of paperwork accuracy and overall customer satisfaction.
  • Provide guidance and performance feedback to Paperwork Specialists, Customer
  • Advocates, and market leadership to ensure effective paperwork procedures are in place.
  • Assess any process gaps and problem solve solutions efficiently, utilizing expertise and leveraging cross-functional teams.
  • Assist with customers as needed via phone, email, and text to obtain information necessary to accurately complete customer paperwork and vehicle titling and registration.
  • Partner with the Regulatory Compliance team to create and maintain compliance best practices within your hub.
  • Track regulatory compliance success to determine and implement training requirements.
  • Work closely with local regulatory agencies and/or partners to receive, generate, and submit paperwork in compliance with local requirements.
  • Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.

Sr Advisor

Tesla
08.2018 - 02.2021
  • Converted over $100 million in assets from non managed to managed, tripling the teams revenue Streamlined processes to increase sales productivity- achieved 180% of a set annual goal with client retention rate of 98%
  • Exceeded over 150 calls and set 25 prospective client meetings weekly
  • Successfully answered queries for over 150 clients, helping them to make financial decisions according to their own unique situations
  • Implemented an inner circle discussion group between management and sales advisers, which improved communication and client acquisition by 5%
  • Created 200+ diversified personal portfolios
  • Proficient understanding of customer service and wide range of retail banking products: reached the objectives 100% of the time

Kitchen Manager

IKEA USA
08.2014 - 08.2018
  • Supported recruiting, onboarding, and coaching of a 20–40 person team to deliver exceptional service in a fast-paced restaurant environment.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Oversaw all food preparation and kitchen operations—enforcing brand recipes, holding times, timers, and food quality standards to ensure consistency and safety
  • Assisted with daily and weekly accounting tasks, including cash handling, bank deposits, and cost tracking to help maximize sales and minimize shrink
  • Managed inventory levels—placing accurate orders, monitoring usage, and reducing waste by approximately 17% through tighter controls
  • Optimized labor scheduling to align staffing with customer demand, improving labor cost efficiency while maintaining readiness for high-volume morning periods
  • Upheld safety, sanitation, and security standards—ensuring compliance with health codes, cash protocols, and IKEA brand policies
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.

Education

BS - Computer Science

University of South Florida
Tampa, FL
06.2018

Timeline

Rural Carrier

USPS
09.2023 - 02.2025

Operations Engineer

Carvana
09.2021 - 12.2022

Sr Advisor

Tesla
08.2018 - 02.2021

Kitchen Manager

IKEA USA
08.2014 - 08.2018

BS - Computer Science

University of South Florida

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Justin Johnson