Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Justin Johnson

Milwaukee

Summary

Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Food and Beverage Manager

Pfister LLC.
11.2024 - Current
  • Led development and implementation of operational strategies to enhance guest satisfaction and streamline service delivery.
  • Managed daily food and beverage operations, ensuring adherence to quality standards and compliance with health regulations.
  • Trained and mentored staff on service protocols, fostering a culture of excellence and teamwork within the department.
  • Collaborated with culinary team to design seasonal menus, incorporating customer feedback for improved dining experiences.
  • Analyzed financial reports to optimize inventory management, reducing waste while maintaining product availability.
  • Developed staff training programs to enhance service skills and increase overall efficiency.

Server

Mason Street Grill
11.2019 - 11.2024
  • Suggested additional items to customers to increase restaurant sales.
  • Checked patron identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Listened to customer concerns and complaints and quickly rectified issues.
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Attended company and restaurant trainings and meetings to improve serving skills.
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed.
  • Assisted with training new wait staff members to ensure proper procedures were followed at all times.

Inventory Manager

American Eagle Outfitters
09.2017 - 06.2021
  • Trained staff on proper inventory management techniques and procedures.
  • Implemented specific customer requirements, internal reporting, and customized transportation metrics.
  • Successfully managed inventory levels to maximize customer satisfaction and minimize stockouts.
  • Monitored inventory levels of products and materials in warehouses.
  • Analyzed inventory to identify excess, slow-moving and obsolete inventory.
  • Optimized warehouse layout and storage procedures for picking efficiency and accuracy.

Staffing Manager

American Eagle Outfitters
09.2017 - 06.2021
  • Advised managers on organizational policy matters, such as equal employment opportunity and sexual harassment and recommended needed changes.
  • Organized, directed, controlled, and coordinated personnel, training, and labor relations activities of organization.
  • Tracked and analyzed data, monitoring business trends and costs of staffing regarding turnover, recruitment and hiring expenses.
  • Facilitated onboarding activities such as orientation sessions or training programs for newly hired employees.

Education

No Degree - Kinesiology

University of Wisconsin, Milwaukee
Milwaukee, WI

Skills

  • Hospitality service expertise
  • Menu Memorization
  • Exceptional customer service
  • Guest Engagement
  • Cleanliness standards
  • High-volume dining
  • Food and beverage operations
  • Cost control
  • Wine pairing
  • Menu development
  • Labor management

Certification

Sommelier

Timeline

Food and Beverage Manager

Pfister LLC.
11.2024 - Current

Server

Mason Street Grill
11.2019 - 11.2024

Inventory Manager

American Eagle Outfitters
09.2017 - 06.2021

Staffing Manager

American Eagle Outfitters
09.2017 - 06.2021

No Degree - Kinesiology

University of Wisconsin, Milwaukee

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