Justin Jones
Venice,CA
Summary
Passionate Admissions Coordinator with over 5 years of experience consulting families and their loved ones on the best practices for treatment. Excellent phone etiquette and remains calm in stressful and hectic working conditions. Skilled at building rapport, gaining trust, and answering question & concerns regarding health insurance.
Overview
7
7
years of professional experience
Work History
Admission Coordinator
Little Beach House Transitional Living
2022.10 - Current
- Communicate treatment options, program specifics, and admission procedures to potential clients and their families
- Collaborate with treatment staff to ensure smooth transitions for patients from admission to treatment
- Cultivate and sustain positive relationships with referral sources, such as healthcare professionals, therapists, and community organizations
- Assisted in developing new admissions policies that aligned with institutional values and priorities.
- Conducted interviews with prospective clients as part of the holistic review process to ensure well-rounded admission decisions.
Contact Center Agent
All Points North Lodge
2019.05 - 2022.09
- Maintained efficiency and call quality while answering over 100 inbound calls per day
- Managed clients in CRM & EMR software (Salesforce & KIPU)
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Reduced patient anxiety through effective communication and active listening skills.
- Provided emotional support for patients and families during times of stress and uncertainty.
Sales Associate
Gold Gate Capital
2017.07 - 2019.04
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.
- Assess individual investors to gauge their level of interest and overall account values
- Collaborate with senior account executives to ensure seamless client interactions and satisfaction
- Continuously stay informed about industry trends, regulatory changes, and market developments to better serve clients.
Education
Double Major (Accounting & Finance) -
Chapman University
Orange, CA04.2017
Skills
- KIPU (EMR)
- Salesforce (CRM)
- Microsoft Outlook
- Miscrosoft Excel
- Adobe Premier
References
Theren Raufmann (310) 428-2133
Andrew Eaton (310) 880-1545
Timeline
Admission Coordinator
Little Beach House Transitional Living
2022.10 - Current
Contact Center Agent
All Points North Lodge
2019.05 - 2022.09
Sales Associate
Gold Gate Capital
2017.07 - 2019.04
Double Major (Accounting & Finance) -
Chapman University
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