Justin Jones
Slidell,LA
Summary
Experienced Manager and Trainer with a proven track record of effectively working with employees and customers. Skilled in logging operational information and adept at conveying goals and expectations in a professional setting. Results-driven professional who excels at improving team collaboration and optimizing productivity. Known for patience and a helpful attitude, consistently contributing to a positive workplace environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager
Skechers
11.2023 - Current
- Maximized performance by monitoring daily activities and daily sales goals to create a consistent workflow
- Oversaw daily cash deposits ensuring funds were accounted correctly
- Verified cashier return receipts for any mistakes
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures
- Collaborated with other managers to address any new operational task, working together to find effective solutions
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization
- Tally hourly sales numbers in operation book to track our year-to-date comparisons
- Email nightly reports of our sales goal to our District Manager to ensure them we are hitting our goals
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Achieved #2 in the district for year-to-date sales and maintaining our upwards momentum within the company
Custom Experience Manager
Five Below
03.2022 - 11.2023
- Quickly and accurately counted drawers at start and end of each shift.
- Wrote and maintained reports outlining sales goals
- Maintained a safe working environment, ensuring that all employees adhered to company policies
- Processed, sorted and arranged supply orders
- Insured customers an easy and clean shopping experience by keeping shelves organized and well stocked
- Verified accuracy of daily cashier batches by checking receipts and return transactions
- Ensured products were correctly priced and labeled
- Executed proper opening and closing procedures for self-checkout machines
- Communicated with our IT department to learn and teach other managers troubleshooting procedures to fix self-checkout machines
- Traveled to other stores to fill the role of closing manager
- Achieved high levels of accuracy in cash management through meticulous record-keeping and timely bank deposits
- Maintained a TruRating in the 90’s
Front of House Coordinator
Marshalls
03.2021 - 12.2022
- Maintained cleanliness and organization of queue line to company standards
- Ensured our team achieved our weekly customer engagement goal via our credit card sign ups
- Attended district meeting calls to discuss our teams weekly goals and new company procedures
- Contacted other district team to strategize new and effective strategies to increase customer engagement and weekly goals
- Counted change draw and registers before and after closing
- Trained new and current employees in proper customer engagement to ensure fast and effective check outs
- Analyzed credit card applications reports of my team and implemented new training initiatives to increase our application turn-outs
- Checked and sighed off on returns to ensure proper procedure was being executed and answering customer complaint calls
- Kept up with the 1% customer sign up percentage throughout the year
Senior Lead
Old Navy
06.2020 - 03.2021
- Counting and sighing off on truck orders
- Tallied all received shipment and verified an accurate delivery and helped delegate truck task to optimize workflow
- Trained new hires in our company strategies in sales and customer engagement and sales goals
- Teamed up with the Visual Lead to decide and gather outfits for all the store mannequins
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products
- Helped create a training guide on a new rewards program to train new employees
- In the first two weeks of a new free customer rewards program I enlisted 1300 customers
Trainer
Panera Bread
12.2017 - 06.2020
- Would train employees on proper workflow to decease order times
- Coordinate sandwich and salad orders to ensure correct and consistent orders
- Prep all ingredients for the salad and sandwich stations
- Maintained all ingredient labels to ensure proper rotation and best-by dates
- Checked for damages and sighed off on all truck orders to ensure all product was properly shipped
- Organize and check both walk-ins and dry storage shelves for proper labels and FIFO rotation
Sales Associate
Journeys
01.2017 - 12.2017
- Focused on customer satisfaction and consistent customer turn over rates
- Organized shelves to maintain store visual appeal and promote specific merchandise
- Entered customer information for shipments and online orders
- Restocked and organized the stock room after truck orders
- Educated clients on current promotions and newer products using persuasive selling tactics
- Maintained my weekly commission goals
Associate
Dairy Queen
07.2014 - 12.2016
- Worked the registers and drive-thru keeping order times low
- Assisted other food station after taking orders to help keep a consistent work flow during peak lunch times
- Oversaw all truck orders for accuracy and organization
- Organized walk-in cooler and freezer for proper labels and rotation
- Maintained a clean eating environment for customers
Education
CTS - Foundations in Information Technology
Northshore Technical Community College
Lacomb, LA01.2027
High School Diploma - Culinary Arts
Slidell High School
Slidell, LA01.2013
Skills
- Verbal and written communication
- Sales management
- Organization
- Record Keeping
- Active Directory
- Customer service expertise
- Technology proficiency
- Training and mentoring
- POS system operations
- Reliability
- Problem-solving abilities
Certification
American Nursing Association, Unknown
Timeline
Manager
Skechers
11.2023 - Current
Custom Experience Manager
Five Below
03.2022 - 11.2023
Front of House Coordinator
Marshalls
03.2021 - 12.2022
Senior Lead
Old Navy
06.2020 - 03.2021
Trainer
Panera Bread
12.2017 - 06.2020
Sales Associate
Journeys
01.2017 - 12.2017
Associate
Dairy Queen
07.2014 - 12.2016
American Nursing Association, Unknown
CTS - Foundations in Information Technology
Northshore Technical Community College
High School Diploma - Culinary Arts
Slidell High School
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