Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Jones

Ponca City,OK

Summary

Dynamic and results-driven professional with extensive experience at Lowe's Home Improvement, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing operational efficiency, leading to increased sales revenue. Adept at training and mentoring staff, fostering a collaborative environment that drives performance and growth.

Overview

24
24
years of professional experience

Work History

Dept Supervisor

Lowes Home Improvment
02.2005 - Current
  • Learned safety protocols and procedures to ensure workplace compliance.
  • Assisted in training new team members on operational tasks and responsibilities.
  • Supported daily operations by organizing inventory and maintaining workspace efficiency.
  • Adapted quickly to changes in workflow and prioritized tasks effectively.
  • Collaborated with colleagues to streamline processes and improve service delivery.
  • Handled routine administrative tasks, ensuring accurate record-keeping and documentation.
  • Engaged in continuous learning of tools and systems for enhanced performance.
  • Provided feedback on process improvements to optimize departmental operations.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Built and designed large displays weekly to promote specific products.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Handled cash register, returns, and refunds.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Provided ongoing training opportunities to keep staff up-to-date on best practices in their respective roles, resulting in improved overall performance ratings across the board.
  • Wrote out weekly schedules to maintain coverage levels for expected demands.
  • Oversaw daily operational performance of Type team.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Built relationships with current customers to maintain goodwill and gain additional business.
  • Enhanced department efficiency by streamlining processes and implementing new strategies.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
  • Reduced employee turnover rate through effective communication, regular feedback, and fostering a positive work environment.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Researched issues to obtain appropriate answers to customer inquiries.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Trained newly hired sales team in upselling techniques.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted business' development by building and maintaining relationships with new clients.
  • Propelled market share to surge ahead of competitors and earn #Number ranking.
  • Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.

Water Distribution Operator

City of Blackwell
09.2002 - 02.2005
  • Operated and maintained water distribution systems to ensure compliance with safety regulations.
  • Monitored water quality parameters and conducted routine sampling for testing accuracy.
  • Collaborated with team members to troubleshoot system malfunctions and implement effective solutions.
  • Responded to customer inquiries regarding water service issues, providing timely and accurate information.
  • Assisted in the development of maintenance schedules for infrastructure improvements and repairs.
  • Participated in training sessions to enhance knowledge of operational procedures and safety protocols.
  • Documented service activities, repairs, and maintenance tasks in compliance with regulatory standards.
  • Conducted regular inspections of equipment to identify potential issues and ensure optimal performance.
  • Improved water distribution efficiency by conducting regular system inspections and identifying potential issues.
  • Maintained accurate records for regulatory compliance by diligently documenting test results and maintenance activities.
  • Participated in mandatory training programs to stay current on industry best practices and regulatory requirements.
  • Operated valves and gates as needed for optimal flow control within the distribution network, minimizing service disruptions.
  • Coordinated with contractors during construction projects to minimize impact on existing water distribution services while maintaining safety standards at all times.
  • Performed preventive maintenance on equipment to reduce downtime and increase operational efficiency in the water distribution network.
  • Oversaw reverse osmosis systems used to treat drinking water.
  • Used hand tools and power tools to maintain, repair and lubricate equipment.
  • Monitored and adjusted controls to maintain optimal water quality.
  • Controlled operation of variety of water treatment plant equipment, including pumps, filters and chemical feed systems.
  • Optimized water levels in tanks and other systems for best flow and quality.
  • Operated and adjusted controls on equipment to purify and clarify water, process or dispose of sewage and generate power.
  • Completed laboratory testing to measure pH levels and other water quality parameters.
  • Conducted regular inspections of tanks, valves and other equipment to verify compliance with safety and cleanliness standards.
  • Prepared reports and documentation related to plant operations.
  • Monitored water production and tested water samples to evaluate quality and safety.
  • Disinfected water with chemicals such as ammonia and chlorine in exact concentrations.
  • Collected water samples to test alkalinity, hardness, and residual levels.
  • Monitored water quality and adjusted chemical dosages to meet regulatory standards.
  • Performed routine maintenance and repairs on water-treatment plant equipment to reduce downtime.
  • Operated equipment such as front-end loaders, forklifts, and slakers regularly.
  • Adhered to EPA and OSHA regulations.
  • Conducted regular inspections to enforce compliance with safety and environmental regulations.
  • Served as an essential member of the emergency response team, assisting with containment and clean-up efforts during incidents involving water distribution systems.
  • Ensured efficient use of chemicals in treatment processes while adhering to environmental regulations.
  • Conducted thorough investigations into customer complaints regarding water quality, pressure, or availability, implementing corrective actions when necessary.
  • Supported infrastructure projects such as pipeline replacement or expansion by providing operational insight and assistance during planning stages.
  • Enhanced water quality through consistent monitoring, testing, and adjusting of treatment processes as needed.
  • Optimized water pressure levels for customer satisfaction by adjusting pump operations accordingly.
  • Safeguarded public health by ensuring proper disinfection measures were consistently applied throughout the treatment process.
  • Collaborated with other departments to address any disruptions or emergency situations promptly, ensuring minimal service interruptions.
  • Reduced water loss rates by promptly identifying and repairing leaks within the distribution system.
  • Provided timely and accurate reports to management, including details on water usage, quality, and distribution metrics.

Spray Technician

Kay Electric
06.2001 - 08.2002
  • Operated spray equipment to apply coatings and finishes on electrical components.
  • Ensured compliance with safety protocols and environmental regulations during spraying processes.
  • Conducted routine maintenance on spray equipment to ensure optimal performance and longevity.
  • Collaborated with team members to achieve efficient workflow and quality standards in production processes.
  • Trained new technicians on proper spraying techniques and equipment handling procedures.
  • Monitored product quality throughout spraying operations, making adjustments as necessary for consistency.
  • Maintained inventory of spray materials, ensuring availability for continuous operation without delays.
  • Ensured safety compliance through strict adherence to company protocols and OSHA regulations.
  • Optimized pesticide usage by accurately calibrating equipment, reducing waste and environmental impact.
  • Used proper PPE and safety protocols for personal health and safety of other staff.
  • Cleaned and prepared equipment necessary for projects.
  • Maintained knowledge of equipment necessary to complete jobs, acquiring new skills and techniques.
  • Monitored quality control and trends to report to job site supervisor.
  • Maximized equipment longevity with regular maintenance, reducing downtime and repair costs.
  • Treated areas with pesticides to alleviate bugs and other pests and destroy weeds.
  • Cleaned or serviced machinery for operating efficiency using water, gasoline or hand tools.
  • Combined chemicals and mixed fertilizers, carefully observing all manufacturer instructions, to create proper mixtures and maintain safety.
  • Represented company professionally by dressing appropriately, being organized and arriving on time for every appointment.
  • Inspected vehicles and equipment and performed minor repair work to maintain optimal functionality and longevity.
  • Observed company safety guidelines and maintained tight timetables when applying chemicals, lifting heavy objects and operating equipment.
  • Provided driving instructions to truck drivers to cover designated areas using hand and horn signals.

Education

None - General

Northern Oklahoma College
Tonkawa Oklahoma

Skills

  • Customer service
  • Problem resolution
  • Workplace safety
  • Problem-solving
  • Customer relations
  • Time management
  • Leadership skills
  • Staff supervision
  • Inventory management
  • Interactive communication skills
  • POS systems operations
  • Performance improvement
  • Workflow optimization
  • Policy enforcement
  • Sales strategies
  • Growth planning
  • Sales growth
  • Reasoning
  • Process and procedure development
  • Receiving oversight
  • Stock management
  • Stockroom organization
  • Multi-tasking mastery
  • Decisiveness
  • Recovery management
  • Scheduling expertise
  • Leadership
  • Employee engagement
  • Promotions execution
  • Team supervision
  • Customer engagement
  • Coaching and mentoring
  • Product restocking
  • Staff management
  • Goals and performance
  • Operations
  • Vendor management
  • Work planning and organization
  • Training and mentoring
  • Staff development
  • Employee performance evaluation
  • Operations management
  • Training and development
  • Retail management
  • Workflow coordination
  • Employee management
  • Order management
  • Employee scheduling
  • Order processing
  • Performance management
  • Flexible schedule
  • Sales expertise
  • Loss prevention
  • Business development and planning
  • Vendor relationship management
  • Safety and security
  • Staff hiring and retention
  • Scheduling
  • Decision-making
  • Conflict de-escalation
  • Strategies and goals
  • Emergency response
  • Personnel management
  • Recruiting and hiring
  • Rules and regulations
  • POS software
  • Personnel training and development
  • Motivational leadership
  • Regulatory standards
  • Relationship building and management
  • Logistics planning
  • Database management
  • Resource coordination
  • Workforce planning
  • Sales reporting
  • Policy development
  • Team leadership
  • Adaptability and flexibility
  • Verbal and written communication
  • Team building
  • Task delegation
  • Strategic planning
  • Sales strategy
  • Project management
  • Budgeting and forecasting
  • Performance evaluation
  • Visual merchandising
  • Forecasting and planning
  • Budget management
  • Negotiation tactics
  • Staff recruitment
  • Trend analysis

Timeline

Dept Supervisor

Lowes Home Improvment
02.2005 - Current

Water Distribution Operator

City of Blackwell
09.2002 - 02.2005

Spray Technician

Kay Electric
06.2001 - 08.2002

None - General

Northern Oklahoma College

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Justin Jones