Summary
Overview
Work History
Education
Skills
Physical Requirements
Accomplishments
Leadership Competencies
Timeline
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Justin Jones-Dowe

Highland Park,MI

Summary

Dynamic professional seeking to transition into a management role at Amazon, offering a proven track record of success and a strong commitment to team growth. Extensive experience in driving results and fostering collaboration will be leveraged to embrace new challenges and contribute to the team's ongoing success. Excited about the opportunity to play a pivotal role in Amazon's continued achievements, aligning skills and experiences with team needs. Appreciation is extended for considering this position, with anticipation for further discussions on making a meaningful impact.

Overview

9
9
years of professional experience

Work History

Process Assistant

Amazon
01.2017 - Current
  • Company Overview: Amazon Operations Systems: Flow, Rodeo, Apollo Auditing. Communication Tools: Slack. Performance Tracking: Function Rollup, Process Path Rollup. Support Systems: Sim Ticketing. Team Management: Working Well Huddles.
  • Streamlined indirect associate processes, improving support rate by 13%.
  • Implemented 5S methodology projects across multiple departments.
  • Developed bin optimization system reducing Defects Per Million Opportunities (DPMO) by 10%.
  • Amazon Operations Systems: Flow, Rodeo, Apollo Auditing. Communication Tools: Slack. Performance Tracking: Function Rollup, Process Path Rollup. Support Systems: Sim Ticketing. Team Management: Working Well Huddles.

Education

Associate of Applied Science - Avionics

Spartan College Of Aeronautics And Technology
Tulsa, OK
01-2015

Skills

  • Amazon Operations Systems: Flow
  • Amazon Operations Systems: Rodeo
  • Amazon Operations Systems: Apollo Auditing
  • Communication Tools: Slack
  • Performance Tracking: Function Rollup

  • Performance Tracking: Process Path Rollup
  • Support Systems: Sim Ticketing
  • Team Management: Working Well Huddles
  • Safety management
  • Workflow management

Physical Requirements

  • Stand and walk during 12-hour shifts
  • Lift up to 49 pounds independently
  • Perform frequent pushing, pulling, squatting, bending, and reaching
  • Navigate stairs regularly (where applicable)
  • Work effectively in variable noise environments
  • Operate in temperature-controlled indoor/outdoor settings

Accomplishments

  • Streamlined indirect associate processes, improving support rate by 13%, 03/01/23
  • Implemented 5S methodology projects across multiple departments
  • Developed bin optimization system reducing Defects Per Million Opportunities (DPMO) by 10%

Leadership Competencies

  • Mentor and develop hourly associates through data-driven coaching
  • Drive operational excellence in safety, quality, and productivity metrics
  • Build partnerships across Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources teams

Timeline

Process Assistant

Amazon
01.2017 - Current

Associate of Applied Science - Avionics

Spartan College Of Aeronautics And Technology