Justin Kay
Easley,SC
Summary
P&L focused General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
9
9
years of professional experience
Work History
I2M/Auto Vertical Lead- Analytics (GM Level)
DHL Supply Chain
11.2023 - Current
- Provided Analytics and Innovation guidance for 24 sites, 6 customer networks and 14 analysts
- Collaborated with cross-functional teams to develop innovative solutions addressing complex business challenges.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed the implementation of Analytics and Innovation initiatives to increase efficiency and profitability in operations.
- Successfully piloted, launched and scaled a digital performance dialogue board initiative that resulted in a North American CEO Award.
General Manager
DHL Supply Chain
09.2021 - 11.2023
- Directed successful operational turnaround resulting in a favorable P&L swing totaling an estimated $8M annually by focusing on minimizing quality claims, eliminating unnecessary air freight costs, automating high frequency processes and maximizing return on labor investments.
- Implemented labor management system to improve overall average efficiency as compared to engineered standards from 75% to 95% resulting in favorable revenue swing of approximately $250K per month.
- Developed and automated air freight dispute process increasing successfully disputed air freight claims from 15% to 45% resulting in a favorable P&L swing of $2.4M annually.
- Evaluated indirect headcount and improved efficiencies by identifying synergies between departments that would allow for consolidation of responsibilities and departments resulting in a favorable P&L swing of approximately $1.2M annually.
- Directed employee relations turnaround which resulted in weekly turnover improvement from 12% overall and 5% for associates with greater than 90 day tenure to 3% overall and 1.5% for associates with greater than 90 day tenure.
Manager of Data Analytics and Pack Order Control
DHL Supply Chain
12.2020 - 09.2021
- Developed labor management system first in Excel and later migrated to Power BI.
- Identified a major invoicing error within calculation factor resulting in additional $120K revenue per month or $8.6M over contract duration at reference year volumes.
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
- Analyzed and prioritized projects to determine resource requirements and feasibility. Communicated needs to corporate and customer resources.
- Built and automated reporting systems to ensure customer and executive team access to KPI and financial information at all times.
- Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
- Served as contract expert making sure that all activities were accounted for in defined Scope of Service and that DHL was properly compensated for all activities completed.
- Managed team of Production Controllers and Production Control supervisors to ensure that production was properly sequenced and optimized.
Operations Manager
DHL Supply Chain
09.2020 - 12.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Investigated and resolved shift non-conformances.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised 140 employees on shift, overseeing efficiency of inbound, packing, outbound, quality and inventory.
Operations Supervisor
DHL Supply Chain
05.2020 - 09.2020
- Motivated and trained employees to maximize team productivity.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Operating Partner
Antonio's Pizza And Pasta
03.2017 - 02.2022
- Increased annual company revenue by $2.5M annually by opening 3 new locations and investing heavily in cutting edge social media marketing.
- Maintained 20% profit margin company wide by standardizing processes, managing labor costs, designing automated inventory tracking and holding management accountable for exceptional results.
- Sourced vendors and negotiated fair contracts to keep costs low, reviewing costs each ordering cycle.
- Determined appropriate financial goals and administered budgets to control expenses.
- Completed regular analysis of all key KPI's and provided weekly report to other partners in ownership group.
- Managed effective customer service and quality assurance programs to protect business reputation.
- Established interactive training program to increase employee retention and ensure that all associates were equipped to provide exceptional service to guests.
- Oversaw day-to-day operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization.
Executive Director of Operations
Chick-fil-A
01.2016 - 02.2018
- Surpassed annual revenue targets by over $800K through effective oversight of daily operations and strategic initiative implementation.
- Increased profit margin from 14% to 21% by cutting costs and maximizing revenue.
- Introduced social media marketing to location resulting in significant new customer acquisition and increased frequency among existing customers.
- Increased employee retention by 3% year over year.
- Set new drive-through service records 7 times in 2 years.
- Set new hourly, daily, weekly, monthly and annual location gross revenue records by re-designing ordering and kitchen processes.
- 4X facilitator of Chick-fil-A at Disney training program.
Education
CORe Credential of Readiness - Business Analytics
Harvard Business School Online
Boston, MA05.2020
Bachelor of Science - Industrial And Organizational Psychology
University of South Carolina Upstate
Spartanburg, SC05.2008
High School Diploma -
Easley High School
Easley, SC05.2002
Skills
- Financial Forecasting
- Microsoft Excel
- Problem Anticipation and Resolution
- Business Leadership
- Supply Chain Management
- Customer Service
- Microsoft Project
- Adobe Systems Adobe Creative Cloud
- Management Team-Building
- Cost Management
- SAP
- Power BI and Power Query
Timeline
I2M/Auto Vertical Lead- Analytics (GM Level)
DHL Supply Chain
11.2023 - Current
General Manager
DHL Supply Chain
09.2021 - 11.2023
Manager of Data Analytics and Pack Order Control
DHL Supply Chain
12.2020 - 09.2021
Operations Manager
DHL Supply Chain
09.2020 - 12.2020
Operations Supervisor
DHL Supply Chain
05.2020 - 09.2020
Operating Partner
Antonio's Pizza And Pasta
03.2017 - 02.2022
Executive Director of Operations
Chick-fil-A
01.2016 - 02.2018
CORe Credential of Readiness - Business Analytics
Harvard Business School Online
Bachelor of Science - Industrial And Organizational Psychology
University of South Carolina Upstate
High School Diploma -
Easley High School
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