Justin Kennedy
Edgewater
Summary
Dynamic Manager with over 30 years in the construction industry, recognized for driving profitability at Alta Equipment Company. Expert in business management and fostering team development, I excel in enhancing customer satisfaction and operational efficiency. Proven ability to negotiate favorable terms, streamline processes and optimize profitability.
Overview
27
27
years of professional experience
Work History
Service Department Manager
Alta Equipment Company
05.2024 - Current
- Manage service department operations to ensure optimal workflow and customer satisfaction.
- Full P&L management, budgeting and cost control. Currently my department is the most profitable location out of 86 locations nationwide. Departmental revenue for FY 2025 was approximately $18M.
- Collaborated with sales team to address customer inquiries and provide technical support for product offerings.
- Enforced compliance with company policies and industry regulations to maintain high-quality service standards.
- Spearheaded initiatives aimed at improving internal processes such as documentation standards and workflow organization within the service department.
- Developed strong relationships with suppliers, negotiating favorable pricing on parts and equipment for the department''s operations.
- Enhanced communication between service technicians and customers by establishing clear expectations and maintaining open channels of communication.
- Increased customer satisfaction by streamlining service department processes and implementing efficient scheduling systems.
- Reduced employee turnover by providing ongoing training, mentoring, and fostering a positive work environment.
- Collaborate with corporate leadership to define and execute goals.
- Build and maintain relationships with key customers and other corporate stakeholders.
- Focus on team building, managing technicians for success and long term employment.
- Manage dispatch operations for service technicians to maximize resource utilization and minimize downtime. Oversee 15 factory trained (Volvo) service technicians and related administrative staff needed to conduct field service operations through central florida territory.
- Manage heavy equipment (Volvo)dealership service shop facilities. Supervise over 14 shop personnel including factory trained technicians, supervisors and administrators. Currently manage 29 service department team members.
- Conduct staff meetings covering operations, safety and performance topics.
- Administer company training resources and conduct regular performance reviews with team members.
- Oversee fleet of 20 - F550 and Mack MD6 service vehicles. DOT requirements, maintenance and safety.
Owner/Operator
Justin Kennedy Landscapes LLC
02.1999 - 03.2024
- Managed daily landscaping operations, ensuring high-quality service delivery to clients throughout South East Volusia county and other cental Florida locations.
- Worked with many local building contractors and architects in South East Volusia County. Maintain relationships with all types of local vendors, contractors, inspectors and property owners.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Maintain relationships with property managers and HOA boards through out Volusia County
- Provided full array of outdoor construction services. Landscaping, irrigation, underground drainage, decking and hardscapes.
- Coordinated project timelines and resource allocation, optimizing workflow across multiple sites.
- Commercial and residential projects
- Developed and implemented maintenance schedules for diverse landscape projects, enhancing efficiency.
- Supervised team performance, providing training and mentorship to improve skills and productivity.
- Cultivated client relationships, addressing inquiries and concerns to maintain satisfaction and loyalty.
- Founded, operated business in Central Florida for over 25 years.
- Built team of reliable employees, conduct training and focus on long term retention and skills development.
- Consulted with customers to assess needs and propose optimal solutions.
Education
Bachelor of Science -
Radford University
Radford, VASkills
- Advanced understanding of residential electric, HVAC and plumbing systems
- 30 years in the construction industry
- Third generation resident of South East Volusia (Edgewater) with extensive network of industry professionals as well as individual residents and home owners
- Decades of sales and customer service experience with proven record of success
- Expert business management skills with proven record for profitability, ROI and growth
- Excellent written and verbal skills
- MS office proficient
- Excellent problem solving skills
- Focus on efficiency
- Excellent people skills, focus on developing high potential team members, employee morale and motivation
Timeline
Service Department Manager
Alta Equipment Company
05.2024 - Current
Owner/Operator
Justin Kennedy Landscapes LLC
02.1999 - 03.2024
Bachelor of Science -
Radford University