Abby Massong

Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success. Ideally, would like to find a full-time position that offers challenge and growth - and utilizes my strong customer-service background, creative problem-solving, interpersonal skills, and technical savvy to our mutual benefit.

Professional Summary:

• 3+ years in property management (both in leasing and as assistant property manager). Excelled at exceeding occupancy goes, reputation management, and resident satisfaction.
• 5+ years in the restaurant industry - (BOH and FOH - from server, cook, kitchen manager, FOH manager, culminating in General Manager). Skilled at budgeting, staff-building, and training.
• 15 years in customer service, all said: skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers.
• 9+ years in various leadership positions, known for creating positive workplace culture and high-performing teams. Adept at providing support, enhancing productivity, and increasing employee retention.