Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Justin Keobounheung

Richmond,CA

Summary

5 + years of experience in customer service capable of delivering exemplary customer service. Well versed in handling transactions and interactions, guest relations, problem solving, and organization. Solid work ethics with impeccable metrics. Fast and eager to learn with the drive to finish any task presented.

Overview

5
5
years of professional experience

Work History

Gaming Attendant

San Pablo Lytton Casino
San Pablo, CA
08.2023 - Current
  • Crafted a warm and inviting atmosphere to ensure guests feel truly welcomed
  • Provided expert assistance to customers, quickly resolving any concerns or technical glitches with gaming machines to ensure an uninterrupted and enjoyable experience
  • Facilitated transactions by providing change and promptly dispensing gaming machine earnings to valued customers, ensuring their satisfaction and convenience
  • Thoroughly maintained and updated customer profiles, meticulously verifying all tax-related credentials for accuracy and completeness. Additionally, prepared necessary paperwork, ensuring seamless tax filing procedures for enhanced customer satisfaction and compliance
  • Gathered data on potential machine winnings for meticulous entry into records, ensuring accurate tracking and analysis of gaming machine performance

Amazon Delivery Driver

Glogistics
Richmond, CA
07.2022 - 04.2024
  • Conduct through pre- and post-driving inspections to optimize van safety standards and performance
  • Adhered to all applicable traffic laws while driving delivery vehicle
  • Received daily delivery instructions and route assignments from dispatch
  • Efficiently load the truck and secure contents to safeguard against damage during transportation, while also providing assistance to fellow delivery associates when required
  • Utilize delivery technology to pinpoint addresses and ensure prompt, accurate package delivery to residences
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes
  • Dedicated to exceeding customer expectations by adhering to their delivery preferences, discreetly placing packages to deter theft, and demonstrating utmost respect for their property
  • Provide comprehensive training to new hires on operating delivery devices and vehicles, optimizing package organization and delivery procedures for enhanced customer satisfaction, and equipping them with problem-solving skills to navigate delivery routes efficiently

Shift Supervisor

CVS Pharmacy
El Cerrito, CA
10.2021 - 07.2022
  • Expertly manage cash register transactions with precision and professionalism, ensuring smooth and secure financial transactions
  • Optimally arrange and restock store merchandise to align with carefully planned store layouts, elevating the shopping experience and optimizing product exposure
  • Oversee printing services for both online and in-store photo orders, ensuring customer satisfaction
  • Efficiently monitor in-store vendors and their merchandise
  • Maintain cash accountability and facilitate store deposit preparations
  • Ensure accurate documentation and upkeep of store reports involving store profit

Sales Associate

Daiso Japan
El Cerrito, CA
02.2019 - 09.2021
  • Greeted customers and provided exceptional customer service.
  • Managed cash transactions, adeptly operating the cash register to process payments via cash, check, and credit card
  • Ensure accuracy and efficiency in inventory management through record-keeping, promptly updating inventory records, prices, shipments, and addressing any shortages
  • Maintained optimal merchandise presentation by restocking and arranging items in alignment with store merchandising standards and layouts
  • Conducted thorough accounting of cash registers, accurately preparing bank deposits and ensuring cash readiness for the forthcoming day
  • Facilitate data management of profit through precise data entry, ensuring accuracy and reliability in record-keeping for efficient business operations

Education

High School Diploma -

El Cerrito High School
El Cerrito, CA
05-2017

Skills

  • Customer Service: Interacting with customers professionally and courteously during deliveries or sales transactions
  • Teamwork: Collaborating with colleagues to deliver excellent service and support
  • Attention to Detail: Paying attention to specifics of customer requests, delivery address, invoices, and accuracy in all interactions
  • Time Management and Organization: Prioritizing tasks and delivery schedule along with organizing products or packages to efficiently manage time to meet deadlines
  • Problem-Solving and Adaptability: Being able to adjust to unexpected situation while quickly and efficiently finding a solution
  • Communication Skills: Ability to communicate effectively both verbally and in writing with customers, colleagues, and management
  • Safety Awareness: Following safety protocols and traffic laws to ensure personal and public safety
  • Driving Skills: Developing safe and defensive driving techniques, especially in various weather and traffic conditions

Languages

Lao
Limited

References

References available upon request.

Timeline

Gaming Attendant

San Pablo Lytton Casino
08.2023 - Current

Amazon Delivery Driver

Glogistics
07.2022 - 04.2024

Shift Supervisor

CVS Pharmacy
10.2021 - 07.2022

Sales Associate

Daiso Japan
02.2019 - 09.2021

High School Diploma -

El Cerrito High School

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Justin Keobounheung