Justin Kesterson
Whitesboro,TX
Summary
I am hard working, passionate, dependable and willing to learn. I am a team player and willing to take on added responsibilities to meet team goals. I have strong organizational skills, flexible schedule and excellent time management.
Overview
13
13
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service, USPS
03.2024 - Current
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Improved customer satisfaction by consistently delivering mail accurately and on time.
- Handled cash transactions accurately for postage due payments, ensuring proper documentation and timely deposits.
- Promoted a positive work environment, assisting fellow carriers with challenging routes when needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
Emergency Medical Technician Basic
First Call Ambulance Service LLC
07.2018 - 09.2022
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Remained up to date with current standards of care, equipment functions and certifications, licenses and registrations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Trained EMTs and new students in basic life support skills, oxygen therapy, and wound care.
- Communicated effectively with dispatchers, relaying vital information about patient conditions and incident locations for timely responses.
Shift Manager
STARBUCKS COFFEE COMPANY
08.2011 - 10.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
No Degree - Advanced Emergency Medical Technician
Columbia State Community College
Columbia, TN05.2019
No Degree - Emergency Medical Technician
Columbia State Community College
Columbia, TN05.2018
High School Diploma -
Calvary Chapel High School
Santa Ana, CA06.2007
Skills
- Documentation and Reporting
- Critical Decision-Making Skills
- Vital Sign and Patient Assessments
- Medical Records Management
Timeline
Rural Carrier Associate
United States Postal Service, USPS
03.2024 - Current
Emergency Medical Technician Basic
First Call Ambulance Service LLC
07.2018 - 09.2022
Shift Manager
STARBUCKS COFFEE COMPANY
08.2011 - 10.2018
No Degree - Advanced Emergency Medical Technician
Columbia State Community College
No Degree - Emergency Medical Technician
Columbia State Community College
High School Diploma -
Calvary Chapel High School