Justin Kiker
TELLICO PLAINS,TN
Summary
Adept at driving operational excellence, I spearheaded quality initiatives at PRP Quality, enhancing performance through leadership training and ISO 9001 standards. My strategic approach to staff development and operational budget forecasting significantly boosted efficiency and customer satisfaction, showcasing my ability to lead and innovate within high-stakes environments.
Overview
18
18
years of professional experience
Work History
Director of Operations
Professional Resource Partners(PRP Quality)
03.2020 - Current
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Specified quality requirements of raw materials with suppliers.
- Monitored staff organization and suggested improvements to daily functionality.
- Inspected products and worker progress throughout production.
- Implemented new quality assurance and customer service standards.
- Scheduled and chaired quality review meetings to assess the effectiveness of performance, mitigate risk, improve throughput, and achieve customer satisfaction.
- Collaborated with audit clients and action owners to apply root cause analysis guidance, and establish effective corrective action plans.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developed strong communication and organizational skills through working on group projects.
- Provided leadership and guidance to subordinate managers and supervisors.
- Directed the operations and logistics of a multi-million dollar business.
Area Service Manager
Winn Dixie
Mobile, AL
08.2015 - 02.2020
- Established and maintained relationships with regional customers, vendors and contractors.
- Directed and managed team of 30 service employees in regional capacity.
- Implemented process and cost-saving initiatives to enhance operational efficiencies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented and enforced regional service quality assurance processes.
- Oversaw and maintained regional service budget to verify fiscal responsibility.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Implemented customer rewards program and actively communicated with grocery team members to promote positive working environment.
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Store Manager
The Buckle
Mobile, AL
06.2011 - 08.2015
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Nutritionist
The Health Hut
Mobile, AL
06.2007 - 06.2011
- Produced clear and concise meal and exercise plans for clients based on specific dietary needs and medical requirements.
- Managed multiple nutritional educational groups to increase client nutrition knowledge.
- Referred patients to appropriate outpatient settings for additional diet education and support.
- Provided appropriate follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
- Monitored calorie count for individual patients in accordance with specific nutritional needs as specified by physicians.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
Education
High School Diploma -
Mary G Montgomery High School
Semmes, ALSkills
- Staff training and development
- Policy reinforcement
- Knowledge of quality systems
- Operational budget forecasting
- Teambuilding
- PPE compliance
- ISO 9001 Certified
- Leadership training
- Operations oversight
Education
Semmes, AL
Personal Information
Title: Director of Operations
References
References available upon request.
Timeline
Director of Operations
Professional Resource Partners(PRP Quality)
03.2020 - Current
Area Service Manager
Winn Dixie
08.2015 - 02.2020
Assistant Store Manager
The Buckle
06.2011 - 08.2015
Nutritionist
The Health Hut
06.2007 - 06.2011
High School Diploma -
Mary G Montgomery High School
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