Justin Killian
Douglassville,Pennsylvania
Summary
CAREER SUMMARY Experienced Management Consultant specializing in business operations, compliance requirements and standard procedures. Strategic leader and creative problem-solver with 6 years of related experience. Results-oriented approach to dynamic organization within business administration and healthcare industries. Compliance analyzing Data reporting Data research Recruiting and training Project management Data Analysis Accounts receivables Data Analysis Documentation Logistics Payables Pricing Process analysis Project management Recruiting Reporting Research Scheduling SOP Insurance Knowledge Staff Management Database Software Administrative Support
Team-oriented professional prepared to take on leadership responsibilities with focus on driving results and fostering collaboration. Proven success in managing teams, overseeing project execution, and adapting to dynamic work environments. Known for reliability, flexibility, and strong organizational skills, ensuring seamless team operations and achievement of goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CIDM Customer Onboarding Team Lead
Cencora
07.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
Customer Onboarding Specialist
AmerisourceBergen
07.2022 - Current
- Trained New hires
- Conducted process management and testing new processes and systems
- Worked with Employee retention
- Part of the companies Cross training "first responders" program
- Maintained relationship between Wholesaler, Covered entity, and Pharmacy
- Collected and Reviewed documents to maintain compliance for Wholesaler, Covered entity, and Pharmacy
- Facilitated meetings with customers and internal team members to communicate project updates
- Recommended suggestions and improvements based on data analysis
- Communicated with clients regarding account status and project updates
- Designed new operational processes and systems to achieve project goals
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Review
Referral Management Specialist
AdaptHealth
04.2019 - 07.2021
- Product and Service Information, Provided patient's information to insurance companies as required by insurance policy
- Worked with medical care providers to obtain needed information for required submission to insurance companies
- Coordinate scheduling of delivery and acceptance of patient's durable medical equipment with patient care provider
- Developed working client relationships to enable efficient delivery of care
- Managed referrals for deliveries to hospitals and doctor's offices
- Priced and quoted customers with financial information regarding their durable medical equipment
- Trained new employees on insurance policies, systems, and documentation analysis
- Created standard operating procedures for North East Pennsylvania referrals
- Assisted with escalated concerns related to patient's medical orders
Peer Mentor
East Stroudsburg University of Pennsylvania
08.2016 - 04.2019
- Mentored first year students throughout their Freshman year of college
- Collaborated with University Studies professors in a classroom environment
- Facilitated various group communication sessions
- Actively engaged mentees using campus and community resources to
- Summary
- Skills
- Experience help them adjust to college life
- Recruited, interviewed, and on-boarded new mentors
Export Coordinator
Fr. Meyeres Sohn LLC
09.2017 - 01.2019
- Scheduled detailed logistics associated with sea freight transit
- Ensured completeness of all applicable documents for cargo pickup
- Overcame obstacles to ensure transit of cargo is completed safely, on time, and in accordance with all guidelines and regulations
- Managed projects for deliveries overseas
- Quoted customers to ensure the most cost effective freight pricing
- Worked with accounts receivables and payables
Education
Business Management And Leadership, Human Resources, Business, Business Technology
East Stroudsburg University Of Pennsylvania
East Stroudsburg, PA01.2020
Bachelor of Science - Research Psychology
East Stroudsburg University Of Pennsylvania
East Stroudsburg, PA05.2017
Qualitative Analysis, Qualitative Research, Industrial Organizational Psychology in Business
East Stroudsburg University of Pennsylvania
East Stroudsburg, PA01.2017
Skills
- Decision Making
- Work Complaint Handling
- Management Consulting
- Report Preparation
- Procedure Compliance
- Retention Program Development
- Networking and Partnership Development
- Strategic Planning
- Analytical and Critical Thinking
- Project Management
- Remote Conferencing and Communication
- Compliance Analyzing
- Data reporting
- Data research
- Recruiting and training
- Data Analysis
- Process Analysis
- Accounts receivable
- Pricing
- Payables
- Logistics
- Scheduling
- SOP creation
- Insurance knowledge
- Product and Service Information
- Invoice review
- Administrative support
- Database software
Certification
Mckinsey leadership certifications in Team Leadership, Self Leadership, and Business Leadership
Cencora Leadership certification
Timeline
CIDM Customer Onboarding Team Lead
Cencora
07.2024 - Current
Customer Onboarding Specialist
AmerisourceBergen
07.2022 - Current
Referral Management Specialist
AdaptHealth
04.2019 - 07.2021
Export Coordinator
Fr. Meyeres Sohn LLC
09.2017 - 01.2019
Peer Mentor
East Stroudsburg University of Pennsylvania
08.2016 - 04.2019
Bachelor of Science - Research Psychology
East Stroudsburg University Of Pennsylvania
Business Management And Leadership, Human Resources, Business, Business Technology
East Stroudsburg University Of Pennsylvania
Qualitative Analysis, Qualitative Research, Industrial Organizational Psychology in Business
East Stroudsburg University of Pennsylvania
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