Justin King
Annville,KY
Summary
Detail-oriented customer service professional with 6 years of experience in high-volume environments. Known for exceptional active listening and empathetic responses, consistently resolving inquiries and improving overall customer satisfaction.
Proven customer care representative excelling in problem resolution and relationship building. Committed to enhancing customer satisfaction through empathetic communication and product knowledge.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Overview
11
11
years of professional experience
Work History
Customer Care Representative
Senture
London Ky
09.2019 - Current
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Guided team members in handling complex customer issues, fostering a collaborative environment.
- Implemented process improvements that enhanced response times and streamlined service delivery.
- Analyzed customer feedback to identify trends and inform strategic service enhancements.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and concerns.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Utilized CRM systems to accurately track customer interactions and update account information.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Participated in ongoing training sessions to enhance skills and stay current on industry best practices.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Wildland Firefighter
Forestry Department
Jackson County Ky
06.2015 - 04.2018
- Operated firefighting equipment to suppress wildfires and protect resources.
- Conducted fire line construction and maintenance for effective containment strategies.
- Collaborated with team members to develop and implement safety protocols during operations.
- Trained junior firefighters on safety practices and operational procedures in the field.
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
Education
High School Diploma -
Jackson County Highschool
McKee, KYSkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Problem resolution
- Relationship building
- Customer relations
- Product knowledge
- Documentation and reporting
- CRM software
- Empathy and patience
- Active listening
Timeline
Customer Care Representative
Senture
09.2019 - Current
Wildland Firefighter
Forestry Department
06.2015 - 04.2018
High School Diploma -
Jackson County Highschool