Justin Kinggard
Summary
Dynamic professional with a strong background in enhancing customer dining experiences and optimizing service operations, demonstrated through a successful tenure at Outback Steakhouse. Expertise in effective communication and conflict resolution consistently drives team success, while mastery of upselling techniques and cash handling contributes to increased revenue and customer loyalty. Recognized for delivering exceptional customer service by ensuring timely and accurate order fulfillment within the restaurant industry. Proficient in multitasking and problem-solving, maintaining a positive demeanor in high-pressure environments.
Overview
3
3
years of professional experience
Work History
Server
Keke's Breakfast Cafe
03.2025 - Current
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Applebees
02.2025 - 07.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure efficient food preparation and quality control.
- Processed payments accurately using point-of-sale system, ensuring financial integrity.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained cleanliness and organization of dining area to promote positive guest experiences.
Server
Outback Steakhouse
10.2022 - 06.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Demonstrated ability to interact with customers in a friendly and professional manner.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Resolved customer complaints promptly to foster loyalty and repeat business.
Server
Hurricane Grill & Wings
05.2022 - 10.2022
- Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.
- Jotted down customer orders and promptly delivered food and drinks.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Persuaded or influenced guest purchase by enticing with higher margin items and add-ons.
- Memorized frequent customer preferences to build relationships and loyalty.
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
Education
Bachelor of Arts (B.A.) - Marketing
Florida Gulf Coast University
Fort Myers, FL05.2024
Skills
- Strong Work Ethic
- Cash Handling
- Positive Attitude
- Multitasking Abilities
- Conflict Resolution
- Time Management
- Effective Communication
- Team Collaboration
Timeline
Server
Keke's Breakfast Cafe
03.2025 - Current
Server
Applebees
02.2025 - 07.2025
Server
Outback Steakhouse
10.2022 - 06.2024
Server
Hurricane Grill & Wings
05.2022 - 10.2022
Bachelor of Arts (B.A.) - Marketing
Florida Gulf Coast University