JUSTIN KINNETT

Leadership positions from September 2022

• Including Trainer & Shipping Lead
• Have on boarded and trained over 150 members of Staff
• Responsible for overseeing the performance and labor allocation of the Shipping Department, with up to 25 employees daily
• Creating and directing the workflow of packaging, pulling, sorting and shipping inventory
• Communicating with PC Leadership routinely on the goals of the department and trainees
• Making sure that new hires are properly trained and understand the metrics that are required for them to be successful along with how to meet their goals week over week
• Part of Safety Committee, and along with 1st Shift Trainer, leader of the Engagement Committee
• Overseeing the Quality Assurance department

• Company Overview: PHOENIX, ARIZONA
• Overseeing the opening and closing procedures, supervision of 25 employees on a daily basis
• Responsible for the upkeep and continued growth of the book department including ordering new titles as well as merchandising plans and implementation of yearly inventory procedures
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

• Managing a high volume of phone calls of varying complexity supporting Discover Card members with their accounts via multiple channels
• Including a computerized system for tracking, information gathering, and/or troubleshooting
• Spoke with an average of 30 Customers per hour on the phone, through chat and email.

• Managing up to 40 requests from customers through chat, email & phone of varying complexity, supporting internal and external customers
• Process data entry and maintain integrity of information being entered to include electronic reservation, customer profile management, and service requests
• Utilize multiple programs or vendors to resolve customer matters
• Develop and maintain relationships with suppliers as well as both internal and external customers
• De-escalate service issues and problem solve all inquiries
• Ensure that service level agreements are met based upon each client's specifications

• Company Overview: FLAGSTAFF, ARIZONA
• Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
• Trained and supervised merchandising team members in best practices, improving overall performance.
• Setting up displays in a timely manner
• Checking the signage for all merchandising initiatives monthly
• Overseeing 25 book and music sellers in shelving and sorting of product