Justin Kiser
Midland,TX
Summary
Seasoned representative with close to 10 years within a technical enterprise. Hungry for knowledge, I acquired skills in problem-solving, technical troubleshooting, and communication. I gained experience in various departments allowing me to have a broader vision for improvements. Passionate about fostering relationships and working with peers to excel.
Overview
8
8
years of professional experience
Work History
Service Level Coordinator
Blizzard Entertainment
Austin, TX
03.2019 - 04.2024
- Led on- and off-site customer support teams across multiple time zones.
- Monitored and surveyed multiple projects across job levels.
- Communicated with executives across departments.
- Efficiently resolved any arising issues from system or tool failures.
- Identified areas to improve infrastructure within customer support.
Customer Support Specialist
Blizzard Entertainment
Austin, TX
07.2016 - 03.2019
- Worked flexible work hours across time zones.
- Excelled in multitasking ongoing calls, tickets, and web chats.
- Worked closely with peers to improve internal data organization.
- Created internal articles for employees company-wide to consolidate information.
- Provided technical support for other employees and customers.
Education
High School Diploma -
Premiere High School
Granbury, TX08-2012
Skills
- Escalation handling
- Adaptive
- Coordinator
- Communicative
- Initiative
- Analytic
- Problem management
- Work autonomously
Accomplishments
- Earned rewards for excelling within my expertise
- Underwent management training and took upon those responsibilities for a time
- Created Learning & Development videos and articles for new employees
Timeline
Service Level Coordinator
Blizzard Entertainment
03.2019 - 04.2024
Customer Support Specialist
Blizzard Entertainment
07.2016 - 03.2019
High School Diploma -
Premiere High School
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