Justin Kitchen
Akron,OH
Summary
Proactive Operations Manager with experience in supervising staff, ensuring compliance, and optimizing daily operations. Proven success in empowering employees, enhancing productivity, and fostering client relationships. Skilled in team leadership, problem-solving, and collaborative innovation to drive business performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
1
1
year of professional experience
Work History
Operations Manager
MMT Ambulance
05.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Opened relationships with prospective partner hospitals.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Assisted in recruiting, hiring and training of team members.
Operations Supervisor
MMT Ambulance
09.2023 - 05.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
Education
EMT-P
UH Parma School of Paramedics
Cleveland, OH10.2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee Motivation
- Client Relationships
Timeline
Operations Manager
MMT Ambulance
05.2024 - Current
Operations Supervisor
MMT Ambulance
09.2023 - 05.2024
EMT-P
UH Parma School of Paramedics
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