Justin Knapp

Microsoft Word

Generate & Compile:

• Documents for communication & guidance

Microsoft Excel

Generate, Compile, Sort, & Review Reports pertaining to:

• Attendance
• Time usage (daily, monthly, yearly)
• Inventory supply orders
• Inventory of custodial equipment
• Image verification between official documents and Excel reports

Microsoft Outlook

• Communication to & from management
• To send daily reports

Custodial Lead

• Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
• Performed custodial duties to maintain area in clean and habitable condition.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.

Microsoft Excel

Generate, Compile, Sort, & Review Reports pertaining to:

• Business budget planning
• Accounting
• Attendance
• Supply orders for inventory
• Building inventory of custodial equipment

Owner

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Managed day-to-day business operations.
• Consulted with customers to assess needs and propose optimal solutions.
• Addressed customer feedback and complaints to maximize satisfaction.
• Established, optimized and enforced business policies to maintain consistency across industry operations.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Trained and motivated employees to perform daily business functions.

Custodial

• Led, oversaw and trained team to perform routine custodial duties and basic maintenance and repair.
• Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
• Used power scrubbing and waxing machines to scrub and polish floors.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Pc Support

• Updated and replaced outdated drivers for computers.
• Replaced defective components and parts on malfunctioning computers

Microsoft Excel

• Generated reports of physical money in vault
• Generated supply orders to Federal Government for money receiving & shipping
• Generated supply orders for janitorial supplies

Data Entry

• Federal Government Records
• Financial Banking Documents and Vouchers
• Customer Accounts & Records
• Checking/Saving Accounts, Loans & Lines of Credit

Vault Management

• Controlled & Balanced daily vault operations of $300,000-$500,000 using Loss prevention and shortage techniques
• Monitored, Balanced & Restocked weekly ATM operations of $50,0000 using Loss prevention and shortage techniques
• Reconciled Internal/External issues between Branch, Employees & Customers through drawer count downs, batch filing of vouchers, and image verification.
• Generated, Filed and Verified accuracy of federal and banking financial documents, vouchers, and Branch Reports
• Trained Employees on Implementation & Adherence to Federal and Banking Regulations
• Trained Employees in Customer Relations Programs by answering inquiries with in-depth guidance and prompt solutions

Personal Banking

• Opened, closed, and updated accounts for customers.
• Processed customer applications and approved loans in accordance with bank policy.
• Counted, verified and handled bank deposits
• Executed wire transfers, stop payments and account transfers.
• Educated customers on use of banking website and mobile apps.
• Maintained friendly and professional customer interactions.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.

Microsoft Word

Generate & Compile:

• Documents for communication & guidance

Microsoft Excel

Generate, Compile, Sort, & Review Reports pertaining to:

• Budget of Dept. expenditures
• Budget of Dept. yearly allotment of working hours
• Inventory of fixtures & goods found in store
• Inventory of fixtures & goods found in Warehouse
• Attendance of staff
• Time usage (daily, monthly, yearly)
• Supply orders
• Inventory of custodial supplies
• Staff scheduling

Microsoft Outlook

• To communicate and receive direction from management
• To send & receive daily reports

Management

• Responsible for maintenance of the 130,000 sq ft physical building
• Assisted in recruiting, hiring and training of team members.
• Trained employees on computer systems, protocols and customer service standards.
• Supervised warehouse operations by managing employees during shifts.
• Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
• Responsible for shipping and receiving of merchandise, goods, and fixtures in excess of $50 million yearly
• Responsible for receiving and processing of merchandise using loss prevention, shortage, and property control techniques
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Oversaw inventory control levels and verified compliance with storage and organization processes.
• Monitored adherence to safety protocols and company policies by staying attentive to details.
• Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
• Cleaned and maintained warehouse in compliance with OSHA safety standards.
• Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
• Developed and implemented procedure updates to improve workflow and productivity.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.