Justin Kreutzberg
Store Manager
Windsor Locks,CT
Summary
A time proven leader who promotes and encourages personal accountability, while fostering new ideas to refresh existing company practices that have lost momentum. Over 20 years service in retail highlighting the importance of consistent performance, reliability and relationship building attributing to sought after service from customers and vendors alike. Committed to finding and developing talent on any roster and engaging staff with the purpose of continued growth front of mind.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Store Manager
P.C. Richard & Son
07.2015 - Current
- Oversee receiving and display of incoming products from scanning/unloading incoming trailers, meeting planned promotions and seasonal rotation for sales events.
- Rotated merchandise and displays to feature new products and promotions to keep both guests and staff engaged while promoting company focus items.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Overseeing training and encouraging dozens of sales people, promoting culture of efficiency and performance by implementing processes that encourage exacting standards for each employee.
- Interacting with customers to create positive shopping experiences, drive revenue growth and ensure repeat business.
- Scheduling and leading weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Creating work schedules according to sales volume and number of employees.
- Managing approximately 30 incoming calls and emails per day from corporate office and customers while maintaining a strong relationship with customers currently in the store daily.
Assitant Manager
P.C. Richard & Son
08.2014 - 07.2015
- Supporting management in exceeding customer service and quality standards.
- Sharing product knowledge with customers and making personal recommendations, which boosted upselling and cross-selling.
- Managing store appearance, including merchandising and displays, signage, decorations and cleaning.
- Providing excellent customer service and adhering to all standard practices, maximizing sales and minimizing shrinkage.
Assistant Manager
P.C. Richard & Son
07.2012 - 08.2014
- Mentoring staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Providing leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Enhancing sales by implementing merchandising and promotional improvements.
- Enforcing company policies and procedures to strengthen operational standards across departments.
Sales Associate
P.C. Richard & Son
10.2007 - 07.2012
- Staying apprised of emerging trends and providing informative customer service to assist in product selection.
- Maintaining knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Offering product and service consultations and employing upselling techniques.
- Selling various products by explaining unique features and educating customers on proper application.
Help Desk Representative
Borders Books
03.2005 - 09.2007
- Fielding help desk customer questions and fulfilled requests.
- Maintaining contact keeping customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
- Collaborating with customer service and sales colleagues to resolve issues.
- Interacting with over 20 customers daily, helping them find what they were looking for or resolve their issues.
Education
Some College (No Degree) - General Studies
Suffolk County Community College, Brentwood, NY
Selden, NY 09.2002 - 01.2004
High School Diploma -
West Babylon Senior High School
West Babylon, NY 09.1997 - 06.2001
Skills
Relationship building to foster new potential leadership candidates
Team leadership and coaching
Store displays
Excellent customer service skills
Opening and closing procedures
Customer relations
Customer-oriented
Accurate money handling
Timeline
Store Manager
P.C. Richard & Son
07.2015 - Current
Assitant Manager
P.C. Richard & Son
08.2014 - 07.2015
Assistant Manager
P.C. Richard & Son
07.2012 - 08.2014
Sales Associate
P.C. Richard & Son
10.2007 - 07.2012
Help Desk Representative
Borders Books
03.2005 - 09.2007
Some College (No Degree) - General Studies
Suffolk County Community College, Brentwood, NY
09.2002 - 01.2004
High School Diploma -
West Babylon Senior High School
09.1997 - 06.2001
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