Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Kurinskas

Franklin

Summary

Dynamic customer service professional with a proven track record at Hannafords, excelling in relationship building and complaint handling. Skilled in active listening and data entry, I enhance client satisfaction through effective communication and tailored solutions, fostering loyalty and repeat business. Committed to delivering exceptional service in high-pressure environments.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Hannafords
  • Resolved customer inquiries and concerns, ensuring high satisfaction levels through effective communication.
  • Assisted in training new staff on customer service protocols and system navigation.
  • Processed transactions accurately using point-of-sale systems to enhance operational efficiency.
  • Maintained product knowledge to provide informed recommendations and support to customers.
  • Handled difficult customer interactions professionally, de-escalating issues to foster positive resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Sales Agent

Keller Williams
04.2025 - Current
  • Developed strong client relationships, fostering trust and repeat business.
  • Assisted clients in navigating the buying/selling process, providing clear guidance and support.
  • Implemented follow-up procedures, enhancing client engagement and satisfaction rates.
  • Scheduled and conducted property showings, showcasing features effectively to potential buyers.
  • Analyzed customer feedback to refine sales techniques and address concerns promptly.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Education

2 Year Certification - HVAC

Manchester Community College
Manchester, NH
05.2023

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Relationship building
  • Customer relations
  • Call center experience
  • Complaint handling
  • Scheduling
  • Follow-up skills
  • Appointment scheduling

Timeline

Sales Agent

Keller Williams
04.2025 - Current

Customer Service Representative

Hannafords

2 Year Certification - HVAC

Manchester Community College

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