Justin Kurtley
Kingston,New York
Summary
With a proven track record at Tasca Motor Group, I excel in system repairs and customer relations, demonstrating strong work ethic and team leadership. Expert in diagnosing and resolving mechanical issues, I've significantly enhanced service quality and efficiency, fostering customer loyalty and team performance. Received a Top Advisor Award in the Northeast six years in a row and was a Grand Wagoneer Ambassador from 2021 to 2023.
Overview
11
11
years of professional experience
Work History
Automotive Technician
Tasca Motor Group
11.2023 - Current
- Performed safety and emissions inspections.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
Automotive Lube Technician Supervisor
Tasca Motor Group FKA Begnal Motors
07.2017 - 11.2023
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Automotive Service Writer
Begnal Motors
07.2015 - 07.2017
- Accurately recorded service needs on work orders and provided details to technicians.
- Greeted and wrote up customers requiring service and directed vehicles to service dispatch.
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Verified warranty plans and coverage and uncovered hidden warranties.
- Assigned jobs to technicians according to experience and knowledge of handling specific repairs while standing in for dispatch.
- Presented different repair options to customers to help each person make appropriate choices.
Car Wash Attendant
HOFFMAN Car Wash
01.2014 - 07.2015
- Provided exceptional customer service by recommending service options, pricing, and savings opportunities through memberships or promotional information.
- Achieved customer satisfaction by providing high-quality professional service.
Education
GED -
New Jersey Department of Education
Automotive Engineering
Lincoln Tech
Union, NJSkills
- Sales
- Experienced Trainer
- System repairs
- EPA requirements
- Bay maintenance
- Task delegation
- Customer relations
- Team leadership
- Strong work ethic
- Work Planning and Prioritization
- Resource allocation
Timeline
Automotive Technician
Tasca Motor Group
11.2023 - Current
Automotive Lube Technician Supervisor
Tasca Motor Group FKA Begnal Motors
07.2017 - 11.2023
Automotive Service Writer
Begnal Motors
07.2015 - 07.2017
Car Wash Attendant
HOFFMAN Car Wash
01.2014 - 07.2015
GED -
New Jersey Department of Education
Automotive Engineering
Lincoln Tech
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