Justin LaFontaine
Hempstead,NY
Summary
Proven Home Health Aide and Customer Service professional with a track record of enhancing patient quality of life and exceeding service goals by a notable margin at Bestcare. Skilled in patient care and problem-solving, adept at providing top-notch personal hygiene assistance and resolving customer issues efficiently. Demonstrates critical thinking and active listening, ensuring high standards of care and service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Bestcare
03.2022 - 08.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Trained new staff members on best practices for home health care.
- Improved patients' comfort with massage and application of topical treatments.
- Developed and implemented care plans for clients.
- Supported families through difficult times by offering emotional support and education on important care tasks.
Customer Service
the Home Depot
12.2018 - 03.2022
- Provided exceptional customer service by promptly resolving issues and complaints.
- Provided excellent customer service, resolving concerns promptly and professionally.
- Provided excellent customer service, addressing any concerns or inquiries promptly.
- Exceeded sales goals by [Number]% utilizing exemplary customer service skills.
- Work with contractors and construction company with orders, delivery, home visit, and brand labeling.
Education
Associate of Science - Biology
Queensborough Community College
Bayside, NY05.2024
High School Diploma -
Sewanhaka High School
Elmont, NY06.2019
Skills
- Patient Care
- Meal Preparation
- Personal Hygiene Assistance
- Feeding Assistance
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Service
- Patient Transport
Accomplishments
I was an honor student in the biology program and a part of the PTK club.
Certification
Home attending board of certificate.
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Bestcare
03.2022 - 08.2024
Customer Service
the Home Depot
12.2018 - 03.2022
Associate of Science - Biology
Queensborough Community College
High School Diploma -
Sewanhaka High School