Justin Lamason
Castle Rock,CO
Summary
Customer-oriented Parts Manager with 8+ years of experience in business operations and sales support. Expertise in customer service, inventory control, cost savings, and staff management. Skilled in equipment operation, quality standards, and safety hazards. Versed in documentation, compliance, and scheduling.
Overview
13
13
years of professional experience
Work History
Production Manager/Parts Manager
Crash Champions
Parker, CO
04.2024 - 10.2024
- Ensured that all safety policies and regulations were followed in accordance with company standards.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Eliminated project lags by organizing work-in-progress and delegating tasks.
- Cleaned or prepared construction sites to eliminate hazards.
- Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Organized and maintained the parts warehouse for easy access and efficient workflow.
- Utilized parts management software for inventory tracking and order processing.
Wholesale Parts Specialist
Schomp
Aurora, CO
01.2021 - 03.2024
- Established relationships with key accounts, retailers, and distributors.
- Maintained detailed records of sales activities, customer interactions, and monthly performance data.
- Negotiated pricing agreements with vendors and customers.
- Identified new business opportunities through industry contacts.
- Resolved customer complaints in a timely manner.
- Attended meetings with clients to discuss their needs and present company capabilities.
- Analyzed customer feedback to determine areas of improvement for product development.
- Collaborated with other departments such as production, finance, logistics. to ensure efficient operations.
- Participated in team training sessions on various topics related to the job role.
- Created customized proposals tailored to individual client's requirements.
- Cultivated strong relationships with customers by providing excellent service throughout the entire purchase process.
- Followed up regularly with customers regarding orders placed or inquiries received.
- Provided technical support when needed during installation or setup of products.
- Recommended changes or improvements in existing processes based on customer feedback or observations made while working in the field.
- Developed new customer base via past relationships, telemarketing and networking.
- Maintained detailed knowledge of product lines and sales procedures at organization.
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
- Provided accurate and detailed quotes for customers to maintain customer satisfaction.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Wrote and recorded orders for merchandise or entered orders into computers.
- Used POS systems to receive payment or obtain credit authorization.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Operated point of sales and parts lookup computer systems.
- Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Updated customer and vendor accounts with each purchase to support accurate billing.
- Assisted retail, wholesale and service customers with selecting optimal parts for different needs.
- Supported service department by expertly pulling parts and updating records.
- Identified potential problems with defective or damaged parts before they reached customers.
- Managed vendor relationships by ensuring that orders were filled accurately and on time.
- Created purchase orders for new parts when needed by vendors or suppliers.
- Researched pricing, availability, compatibility, quality standards, and other factors related to purchasing decisions.
- Processed returns, exchanges, and refunds in a timely manner.
- Assisted customers with product selection based on their needs.
- Provided customers with technical advice regarding parts information and availability.
Parts Manager
Addison Auto Body
Parker, CO
10.2020 - 07.2021
- Connected with estimators daily to understand needs, provide assistance and collect feedback to optimize operations
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Received, examined and shelved parts in appropriate places to expedite technician workflow
Independent Contractor
New Horizons Logistics
Aurora, CO
04.2020 - 10.2020
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times
- Delivered rush merchandise on tight schedules to meet customer targets
- Handled merchandise in accordance with product handling standards
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty
- Answered customer questions regarding shipments
- Inspected and maintained gas, oil and water levels as well as tires, lights and brakes
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables
- Processed payments by accepting cash, checks and credit card payments
- Located and selected merchandise to verify against delivery sheet specifications
- Directed efficient product loading and checked load balance to prevent on-the-road incidents
- Positioned blocks and ties around items to secure cargo during transit
- Delivered exceptional customer service in all interactions to promote satisfaction and maintain company loyalty
- Maintained safe driving habits to protect property and general public on roadways
- Demonstrated safe driving by observing all road rules, exercising caution in unfamiliar areas and maintaining vehicle control
Parts Manager
Summit Heating And AC
Littleton, CO
09.2017 - 04.2020
- Established individual parts inventory levels to balance stock for maximum inventory turns
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages
- Enhanced sales by implementing merchandising and promotional improvements
- Inspected and scheduled fleet vehicles for repairs and preventative maintenance based on mileage and use of vehicle
- In charge of building an inventory system to electronically track and control inventory flow
Parts Manager
Service King Collision Center
Centennial, CO
02.2012 - 09.2017
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages
- Performed 8 random audits per month to verify inventory accuracy and availability
- Researched and identified alternative vendors with better prices and stock to help manage workflow of vehicles entering and leaving as well as helping impact the monthly budget by lowering costs
- Received, examined and shelved/stored parts in proper areas for technicians to expedite job type
- Connected with estimators daily to understand needs, provide assistance and collect feedback to optimize operations
Skills
- Stock management
- POS systems operations
- Invoice processing
- Coordinating paperwork
- Ordering parts
- Vendor relations
- Reviewing deliveries
- Customer relations
- Inventory auditing
- Issue and conflict resolution
- Work ethic
- Systems and automation applications
- Quality Control
- Quality Assurance
- Logistics
- Inventory Coordination
- Workflow Optimization
- Quality Inspection
- Technical specifications
- Mechanical specifications
Timeline
Production Manager/Parts Manager
Crash Champions
04.2024 - 10.2024
Wholesale Parts Specialist
Schomp
01.2021 - 03.2024
Parts Manager
Addison Auto Body
10.2020 - 07.2021
Independent Contractor
New Horizons Logistics
04.2020 - 10.2020
Parts Manager
Summit Heating And AC
09.2017 - 04.2020
Parts Manager
Service King Collision Center
02.2012 - 09.2017