JUSTIN LAMBSON
Mesa,AZ
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Advanced Medical Support Assistant
Veterans Healthcare System
Phoenix, AZ
12.2016 - 01.2023
- Coordinating and decision making related to program compliance, operating strategy, and taking corrective actions
- Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Ability to engage in complex work, exercise sound discretionary judgement, and independent decision making.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
- Interviewed patients to verify and update clinical and demographic records.
- Contributed to increased clinic efficiency by accurately maintaining electronic health records and promptly updating patient information.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
- Supported efficient office operations through proficient handling of administrative tasks such as filing, data entry, and record maintenance.
- Provided backup support to office staff by filing tasks, answering phones and scheduling appointments.
Primary Care Medical Support Assistant
Veterans Healthcare System
Phoenix, AZ
02.2015 - 12.2016
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Provided exceptional customer service through the scheduling, cancelling, and rescheduling of patients appointments and consults
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Collaborated with interdisciplinary teams to ensure seamless coordination of patient care services.
- Assisted in the reduction of appointment wait times by coordinating schedules and optimizing available resources.
Signal Support Systems Specialist
United States Army
Joint Base Lewis-McChord, WA
01.2009 - 08.2014
- Succeeded as the Assistant IT Helpdesk Administrator, Communications NCO, and Communications Security Custodian.
- Communication NCO was responsible for over $2million of communication and IT related equipment.
- Maintained secret security clearance as the Communications Security Custodian.
- Responsible for network compliance for over 500 computers and end-users.
- Set up, established, monitored, and troubleshot fully functional networks with Voice Over Internet Protocol (VOIP) and data communications.
- Supervised up to 10 soldiers in the performance of IT help desk related services and tasks including installation of updates, creating and monitoring the security of network user accounts, VPN configurations, and monitoring and troubleshooting network functionality.
- Basic familiarity with configuration of access rules and NAT policies that affect security to network, CISCO equipment, VPN, and VOIP.
- Communication NCO responsible for ordering, distributing, installing, and maintaining communications and IT related equipment.
- Primary instructor for communications and IT equipment training for over 500 unit personnel within the organization.
- Secret security clearance as Communications security custodian.
- Managed all distribution and maintenance of communication security keys.
- Ensured entire battalion was within regulation on communication security training.
- Maintained administrative records, equipment accountability, tracking and evaluation of workload data, and PowerPoint training slides.
Stability Operations Team Leader
United States Army
Afghanistan, Afghanistan
06.2011 - 10.2011
- Successfully supervised and trained American and British military personnel on a personal security detachment for the close protection of 15 civilian contractors in Afghanistan
- Led a team of NATO forces while conducting armored Convoy Operations
- Protection operations included armored vehicle and convoy operations and dismounted close protection and movement outside of vehicles
- Successfully coordinated and completed over 400 successful security operations in highly volatile combat environment
- Maintained and operated six armored vehicles
- Submitted post operation security reports, and pre-mission guidance including movement routes, times, and maneuvers
- Additional roles included Command Post Platform operator, Joint Network Node operator, Satellite Transportable Terminal Operator.
Education
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZSignal Support Systems Specialist AIT
Augusta, GA05.2010
Skills
- Conflict resolution techniques
- Patient communication
- Professionalism and ethics
- Continuous learning mindset
- Data entry proficiency
- Resourcefulness and initiative
- Strong communication
- Customer service
- Adaptable
- Data entry
- Complex Problem-solving
- Customer relationship management (CRM)
Military Service
US Army, Signal Support System Specialist, Honorably discharged as E4 Specialist
Timeline
Advanced Medical Support Assistant
Veterans Healthcare System
12.2016 - 01.2023
Primary Care Medical Support Assistant
Veterans Healthcare System
02.2015 - 12.2016
Stability Operations Team Leader
United States Army
06.2011 - 10.2011
Signal Support Systems Specialist
United States Army
01.2009 - 08.2014
Some College (No Degree) - Business Management
University of Phoenix
Signal Support Systems Specialist AIT