Justin Lane
Keller,TX
Summary
Dynamic Service Manager with a proven track record at Temperature Pro, excelling in operational efficiency and customer satisfaction. Skilled in team leadership and conflict resolution, I successfully implemented quality control measures that enhanced service delivery standards. Committed to employee training and development, fostering a motivated and high-performing team.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Service Nanager
Texas HVACR Mechanical.com
05.2023 - Current
- Managed daily operations, ensuring efficient service delivery and customer satisfaction.
- Coordinated maintenance schedules and technician assignments to optimize workflow.
- Trained team members on HVACR systems and best practices for improved service quality.
- Implemented inventory management processes to maintain stock levels and reduce costs.
- Developed customer feedback mechanisms to enhance service offerings and client relations.
- Analyzed operational data to identify trends, improving service efficiency and response times.
- Collaborated with sales teams to support client needs and ensure seamless communication.
- Facilitated regular team meetings to align goals, address challenges, and foster teamwork.
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Service Manager
Temperature Pro
02.2020 - 05.2023
- Managed service operations to ensure timely and efficient customer support.
- Managed dispatching of technicians for service appointments.
- Trained team members on best practices for equipment installation and maintenance.
- Implemented quality control measures to enhance service delivery standards.
- Resolved customer inquiries and complaints with effective problem-solving skills.
- Maintained compliance with safety regulations and industry standards in all operations.
- Analyzed service reports to identify areas of improvement.
Service Manager
Silvaire
04.2013 - 02.2020
- Led service operations to ensure efficient HVAC system installations and repairs.
- Developed training programs for technicians to enhance service quality and customer satisfaction.
- Implemented process improvements that streamlined scheduling and dispatching of service requests.
- Oversaw inventory management, ensuring availability of parts while minimizing excess stock.
- Analyzed customer feedback to identify areas for service enhancement and drive continuous improvement initiatives.
- Coordinated with cross-functional teams to align service goals with organizational objectives effectively.
- Managed budgeting and financial forecasting for service department, optimizing resource allocation strategies.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Service Manager
Branum Mgt
09.2008 - 04.2013
- Managed daily operations to ensure high-quality customer service and support.
- Trained and mentored staff in operational procedures and customer interaction best practices.
- Developed and implemented service protocols to enhance client satisfaction and retention.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Maintained inventory control and ensured availability of essential service resources.
- Conducted regular team meetings to promote communication and alignment on service goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
Lead Maintenance Technician
Property Solutions
11.1998 - 09.2008
- Diagnosed and repaired HVAC systems to ensure optimal performance across properties.
- Conducted routine inspections to identify maintenance needs and prevent equipment failures.
- Collaborated with property management to schedule repairs, minimizing tenant disruption.
- Trained junior technicians on safety protocols and maintenance procedures for efficiency.
- Implemented preventive maintenance programs, extending the lifespan of building systems.
- Responded promptly to service requests, enhancing tenant satisfaction through timely resolutions.
- Maintained accurate records of all maintenance activities using property management software.
- Supervised technicians and assigned responsibilities.
- Generated and completed work orders for repairs, maintenance, and component replacement.
- Completed preventive maintenance to maintain production and equipment in accordance with safety protocols and company policy.
- Provided functional plumbing by repairing leaks, removing drain clogs and lubricating parts.
- Repaired and installed electrical wiring for light fixtures, power outlets and Type system.
- Kept grounds clean and maintained landscaping by removing debris, watering and mowing.
- Contributed to cost savings initiatives by identifying opportunities for repair instead of replacement, extending the lifespan of critical machinery.
- Assisted in training junior technicians, enhancing their technical skills and fostering a culture of teamwork within the department.
- Repaired and maintained both 3-phase and single-phase motors.
Education
Basic -
Iowa Park
Iowa Park, TXHvacr -
Ari/ Nec
Ft Worth TxSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Employee training and development
- Customer service management
- Time management
- Conflict resolution
- Goal oriented
- Workflow management
- Team collaboration and leadership
- Trustworthy and honest
- Employee relations
- Quality assurance
- Workplace safety
- Documentation and reporting
- Office administration
- Outgoing and energetic
- Employee supervision
- Service scheduling
- Work Planning and Prioritization
- Operational efficiency
- New employee hiring
- Policy and procedure enforcement
- Service quality management
- Staff management
- Goal setting
- Technical troubleshooting
- Inventory management
- Risk management
- Cost estimates
- Service and parts teams management
- Quality control
- Project management
- Technical support
- Preventive Maintenance
- Staff training and development
Certification
HVACR master license
TACLB68524C
1994 -EPA
000112968
Timeline
Service Nanager
Texas HVACR Mechanical.com
05.2023 - Current
Service Manager
Temperature Pro
02.2020 - 05.2023
Service Manager
Silvaire
04.2013 - 02.2020
Service Manager
Branum Mgt
09.2008 - 04.2013
Lead Maintenance Technician
Property Solutions
11.1998 - 09.2008
Basic -
Iowa Park
Hvacr -
Ari/ Nec
Similar Profiles
Jeff MillerJeff Miller
Sales Account Manager at ABCO HVACR Supply + SolutionsSales Account Manager at ABCO HVACR Supply + Solutions
Dylan DaughtryDylan Daughtry
Plumbing/ HVAC Apprentice at L.C Anderson HVACRPlumbing/ HVAC Apprentice at L.C Anderson HVACR
Christopher LybrookChristopher Lybrook
Service Technician at Delfino HVACRService Technician at Delfino HVACR
Melanie DooleyMelanie Dooley
Receptionist at Weir's Furniture VillageReceptionist at Weir's Furniture Village
VIDYA PARASURAMVIDYA PARASURAM
Accounting Supervisor at BEPCO, LP (Bass Enterprises)Accounting Supervisor at BEPCO, LP (Bass Enterprises)