Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Justin Lassiter

New York,NY

Summary

Accomplished retail professional with a proven track record at Theory LLC, adept in staff oversight and customer service management. Excelled in enhancing sales through strategic loss prevention and inventory monitoring, achieving consistent sales targets. Skilled in Microsoft Office and POS systems, demonstrating strong leadership in staff training and development. Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience.

Overview

5
5
years of professional experience

Work History

Key Holder

Theory LLC
01.2022 - Current
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Oversaw opening/closing procedures including end of day reporting, maintaining store standard in preparation for the start of the next day.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Implemented loss prevention strategies to minimize store shrinkage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Educated staff on strategies for handling difficult customers and challenging situations.

Key Holder

John Varvatos
05.2021 - 01.2022
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Prepared and submitted reports to keep management informed of sales activities and progress.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Stock Room Associate

Hugo Boss
11.2019 - 05.2021
  • Verified incoming products and checked delivery totals to keep system records current and accurate.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
  • Applied proper safety procedures in warehouse, stockroom, and store, and immediately informed management of safety concerns.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Checked numbers manually and used hand-held equipment to locate products.
  • Managed timely and effective replacement of damaged or missing products.
  • Shelved new and returned inventory according to proper storage procedures.
  • Prepared pallets for shipment or use by sales floor employees.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Maintained orderly stockroom for ease of retrieval.
  • Unloaded incoming shipments, verified accuracy of orders, and restocked items in backroom.
  • Developed and maintained successful working relationships with colleagues.
  • Distributed items orders via store's website.
  • Helped to set up and open new store locations throughout the city.

Education

High School Diploma -

Western Branch High School
Chesapeake, VA
06.2010

Skills

  • Staff Oversight
  • Customer Service Management
  • Workplace Safety
  • Staff Training
  • Cash Handling
  • Task Delegation
  • Daily Reporting
  • Loss prevention strategies
  • Inventory Monitoring
  • Sales Coaching
  • Store maintenance
  • Cash Handling Accuracy

Accomplishments

  • Top Seller at Theory Hudson yards location for the last 2 years with over $1.8m sold.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Key Holder

Theory LLC
01.2022 - Current

Key Holder

John Varvatos
05.2021 - 01.2022

Stock Room Associate

Hugo Boss
11.2019 - 05.2021

High School Diploma -

Western Branch High School

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Justin Lassiter