Summary
Overview
Work History
Education
Timeline
Generic

Justin Latessa

Senior Collaboration Strategist
<p>489 Bunker Hill Road</p> <p></p> <p>Mayfield, NY 12117</p>

Summary

Senior Collaboration Strategist with 15 years of VAR experience across all phases of sale, implementation, and support cycles. Trusted adviser to multiple enterprise customers across a range of vendor platforms and industries. Highly motivated, detailed-oriented, customer success driven problem solver.


Overview

10
10
years of professional experience
6
6
years of post-secondary education

Work History

<p>Senior Collaboration Strategist</p>

<p></p>
06.2020

Technical Account Support

  • Perform in depth-discovery of existing infrastructure, platforms, requirements, and use cases
  • Provide technical expertise to customers on collaboration technology and integration
  • Create and deliver presentations showcasing technical solutions and value proposition
  • Coordinate with internal and manufacturer account teams driving customer success
  • Develop solution architecture and detailed line item configurations/bills of materials
  • Provide technical Statement of Work (SOW) for assigned accounts

Technical Liaison

  • Engage with collaboration platform and device partner manufactures on emerging technologies, strategy, and updates
  • Ensure relevant information is propagated to sales, implementation, and support staff
  • Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW

Internal Collaboration

  • Assist sales management with mentoring of junior sales account managers
  • Lead knowledge transfer forums around solution updates
  • Assist sales team in dealing with customer satisfaction issues surrounding technical aspects of a recommended solution, or its implementation and deployment.

Research and Development

  • Investigate and research emerging product and technology offerings
  • Test and evaluate feature and device functionally
  • Provide product comparison and recommendations for approved technology recommendations
  • Research, testing, and evaluation of emerging technology features and product offerings

<p>Collaboration Solutions Architect</p>

<p>HB Communications</p> <p></p>
06.2012
  • Involved in all phases of sales of on-premise, pure cloud, and hybrid Collaboration Solutions
  • Customer facing engagements resulting in Solution Design, Scope of Work, and Hours Estimate
  • Implementation of large scale global solutions with integration points in Active directory, LDAP, Exchange, O365, S4B, MSTeams, existing legacy voice and video environments
  • Assist client subject matter experts where required 
    • Information Security, Network Operations, VMWare, etc
  • Last point of Escalation for Service desk
  • Team lead for Cisco, Zoom, BlueJeans, Pexip, and Poly
  • Research and testing of emerging technology

  • Lab Environment System Administrator
  • Cisco, BlueJeans, Zoom partner program Administrator

<p>Product Support Engineer </p> <p></p>

<p>IVCi, llc</p> <p></p>
09.2007 - 06.2012
  • Solutions architect of large scale complex video conference environments on multiple vendors platforms (Cisco, Polycom, Radvision, Lifesize)
  • Design and implementation of Video Conference Integration with Microsoft Lync and IP Telephony
  • Support the sales force during all phases of the sales cycle
  • Provide level 3 support as an escalation point for the Helpdesk for infrastructure equipment
  • Research and Development of emerging technologies
  • Cisco Telepresence System Engineer for Master ATP 
  • Designed, deployed and supported customer facing scheduling portal for managed services practice for 3500 users with 99.999% up-time

<p>Senior Bridge Administrator/Senior IvI3 Helpdesk technician</p> <p></p>

<p>IVCi, llc</p> <p></p>
09.2005 - 09.2007

  • High volume bridge administrator on various platforms (Polycom/Tandberg)
  • Global migration support from H.320 to H.323 for various managed service customers
  • Level 2/3 escalation for Helpdesk for supported product

<p>Bridge Administrator and Systems Administrator</p>

<p>IVCi, llc</p> <p></p>
09.2004 - 09.2005
  • Bridge Administrator for multiple Polycom MGC100’s
  • Desktop support for 75 users
  • System Admin for organization wide services
    • Exchange 2000/2003
    • Blackberry Enterprise Server
    • Fax Services
  • Assisted with Network services

<p>Lead Technician</p> <p></p>

<p>Avesta Systems</p> <p></p>
08.2002 - 09.2004

  • Provided IT service support for two dozen clients
  • New Office roll-out
  • Network and system upgrades
  • Deployment of custom retail software

Education

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<p>SUNY Farmingdale - Security Systems</p> <p></p>
01.2002 - 01.2004

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<p>Tompkins Cortland Community College - Computer Forensics</p> <p></p>
01.2000 - 01.2002

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<p>Boston University - Science and Engineering Program</p> <p></p>
01.1998 - 01.2000

Timeline

<p>Senior Collaboration Strategist</p>

<p></p>
06.2020

<p>Collaboration Solutions Architect</p>

<p>HB Communications</p> <p></p>
06.2012

<p>Product Support Engineer </p> <p></p>

<p>IVCi, llc</p> <p></p>
09.2007 - 06.2012

<p>Senior Bridge Administrator/Senior IvI3 Helpdesk technician</p> <p></p>

<p>IVCi, llc</p> <p></p>
09.2005 - 09.2007

<p>Bridge Administrator and Systems Administrator</p>

<p>IVCi, llc</p> <p></p>
09.2004 - 09.2005

<p>Lead Technician</p> <p></p>

<p>Avesta Systems</p> <p></p>
08.2002 - 09.2004

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<p>SUNY Farmingdale - Security Systems</p> <p></p>
01.2002 - 01.2004

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<p>Tompkins Cortland Community College - Computer Forensics</p> <p></p>
01.2000 - 01.2002

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<p>Boston University - Science and Engineering Program</p> <p></p>
01.1998 - 01.2000
Justin LatessaSenior Collaboration Strategist