Justin L. DeNicola
Casselberry,US
Summary
Operations leader with extensive experience in driving sales growth and developing high-performance teams. Expertise in negotiation, contract management, and store operations enhances profitability and customer satisfaction. Proven track record in financial management, merchandising, and project management. Committed to fostering organizational success and establishing enduring business relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Store Manager & Director of Sales and Operations
US Department of Veterans Affairs Hospital
Orlando, US
11.2023 - 03.2025
- Oversaw a $7 million business operation encompassing a retail store, cafeteria, coffee shop, and hospital patient services.
- Guaranteed adherence to company policies and relevant regulations.
- Oversee daily operations to meet organizational objectives.
- Implemented strategies to streamline operations and boost efficiency.
- Monitored operational performance metrics and KPIs.
- Directed cross-functional teams toward operational excellence.
- Oversaw budgets, forecasts, and resource allocation to enhance operational performance.
- Collaborated with department heads to address operational challenges efficiently.
- Streamlined operations through targeted recommendations and thorough process analysis.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Negotiated contracts with vendors and external suppliers.
- Engaged in effective communication with hospital executives.
- Built a high-performing team by recruiting and selecting effectively.
- Protected company assets by rigorously validating procedures.
- Managed scheduling and payroll processes.
- Reduced damages and shrinkage to below 1%.
- Guided store personnel by embodying company vision and values.
- Implemented successful business strategies to increase revenue and target new markets.
Store Operations Manager
Walmart Inc.
Orlando, US
01.2009 - 11.2023
- Oversaw supervision of more than 100 associates.
- Conducted thorough P&L reviews to ensure financial stability.
- Directed activities at a $48 million retail location.
- Achieved top regional sales and profit ranking within Orlando area.
- Boosted sales growth by $8.25 million between 2021 and YTD.
- Achieved a 6% growth in profitability over the previous year's performance.
- Organized shrink meetings with department heads, resulting in a decrease in inventory shrink to 0.36% YOY.
- Observed security breaches and executed loss prevention strategies.
- Implemented inventory tracking using Point of Sales systems.
- Implemented inventory tracking procedures.
- Analyzed staff and workflow efficiency to identify performance gaps.
- Enhanced collaborative environment through effective relationship building, directly reducing turnover rates.
- Proficient in retail and supply chain processes, including merchandising and buying.
- Maintained a high customer service score of 4.75 out of 5.
- Conducted regular audits of store operations including cash handling practices, security protocols, visual merchandising displays.
- Prepared staff work schedules and assigned team members to specific duties.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Bachelor of Science - Business Administrations
University of Central Florida
Orlando, FL, US05.2006
Skills
- Financial resource management
- Collaborative project engagement
- Process optimization
- Client relationship management
- Performance analysis
- Inventory oversight
- Contract negotiation expertise
- Team development
- Profit and loss analysis
- Brand marketing strategies
- Skilled analytical problem solver
- Sales process management
- Operational efficiency enhancement
- KPI analysis
- Budget and revenue tracking
- Project oversight
- Strong detail-oriented focus
- Supply chain management
- Loss prevention procedures
- Outstanding communication skills
- Employee scheduling
Certification
- Well versed in Microsoft Word, Excel, Power Point, Spreadsheet, and Oracle
- Food Safety Certification
- Authorized to work in the US for any employer
Activities
- Fishing
- Hiking
- Sporting Events
- Father and Husband
Timeline
Store Manager & Director of Sales and Operations
US Department of Veterans Affairs Hospital
11.2023 - 03.2025
Store Operations Manager
Walmart Inc.
01.2009 - 11.2023
Bachelor of Science - Business Administrations
University of Central Florida
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