Justin Le
Wauwatosa,WI
Summary
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
23
23
years of professional experience
Work History
EBusiness Customer Representative
Airgas
Germantown, WI
03.2024 - Current
- Responded to customer inquiries via phone, email and chat.
- Demonstrated strong problem solving skills in addressing customer issues.
- Managed large amounts of incoming calls, emails and chats simultaneously.
- Developed positive relationships with customers through friendly interactions.
- Provided product and service information to customers.
- Processed orders, forms and applications accurately.
- Provided exceptional customer service to ensure customer satisfaction.
Sr Customer Service Representative
Northwestern Mutual
Franklin, WI
04.2001 - 09.2017
- Managed incoming calls from customers while providing exceptional service.
- Provided technical support to customers via phone, email, and chat.
- Maintained accurate records of all customer interactions in CRM system.
- Resolved escalated customer complaints in a timely manner.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Responded promptly to inquiries from customers about products or services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Met and exceeded performance goals to support long-term company growth and market dominance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Bachelor of Arts - Human Resources Development
U W Milwaukee
Milwaukee, WI05-2001
High School Diploma -
Lafollette High School
Madison, WI05-1990
Skills
- Safety equiptment support
- Customer service excellence
- Social Media
- Payment Processing
- Critical Thinking
- Courteous demeanor
Languages
Vietnamese
Professional
Timeline
EBusiness Customer Representative
Airgas
03.2024 - Current
Sr Customer Service Representative
Northwestern Mutual
04.2001 - 09.2017
Bachelor of Arts - Human Resources Development
U W Milwaukee
High School Diploma -
Lafollette High School
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