Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Justin Lee

San Jose,CA

Summary

Motivated Quality and Risk Analyst seeking a more explorative and developmental position on the improvement of quality assurance and data curation. Four years experience of quality analysis, project management, user segmentation and experience, and fraud detection.

Overview

5
5
years of professional experience

Work History

Quality Analyst Lead

Accenture
San Jose, California
11.2019 - Current
  • Created regular global team evaluation reports and process test cases to implement new strategies and improvements for team performance.
  • Curated project KPIs and established quality metrics to develop new policy and strengthen relationships with Google stakeholders.
  • Conducted daily SLA screenings and product presentations with external clients to retain valuable advertisers.
  • Acted as key point of contact among stakeholders, engineering team, and project team by providing high-level and granular resources internally and externally.
  • Ingested and analyzed large amounts of data to find patterns of fraud and anomalies, resulting in 23% overall quality improvement to Google Trust & Safety Business Operations Verification Global Teams.
  • Co-managed US incubation team in drafting test cases on new project integration and compliance.

Senior Risk Analyst

BCForward
Sunnyvale, CA
01.2019 - 11.2019
  • Created new quality assurance process to measure metrics and meet project requirements for co-SMEs and senior management.
  • Coordinated 1:1 training sessions and metric reports for new hires.
  • Conducted regular productivity business reports, contingency plans, and time-in-motion studies to improve team performance.
  • Established procedures for troubleshooting software and hardware issues.
  • Collaborated with senior management and Google stakeholders in conducting weekly business audits to meet product and project targets.

Fraud and Risk Analyst

BCforward
San Jose, CA
01.2018 - 01.2019
  • Analyzed commerce portfolios and identified risk factors, facilitating reduction of delinquencies on new volumes and recommending risk-adverse underwriting strategies.
  • Implemented training material for new/migrating team members.
  • Coordinated with SMEs and QAs to promote enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Reviewed case reports and transactions which appeared suspicious to uncover potential fraudulent activity.
  • Two-time quarterly top performer with finishing quality score of 99% for Google Trust and Safety projects.

Education

Bachelor of Arts - Digital Media

University of California - Davis
Davis, CA
06.2017

Skills

  • Adept knowledge of Six Sigma, and root-cause analysis processes
  • Experienced with Global Project Management and Coordination
  • Knowledge of basic SQL for Google PLX dashboards, basic HTML, Google Forms, Google Slides, Google Sheets, Microsoft Word, and Microsoft Excel
  • Proficient with Google and Excel spreadsheet functions and pivot tables

Accomplishments

  • Awarded Top Performer in Risk Analysis in Google Trust & Safety Team Q3 and Q4 2018, Q1 and Q2 2019.
  • Awarded Global Top Quality Analyst Lead in Google Trust & Safety Q3 2019, Q3 2020, and Q2 2022.
  • Awarded Global Top Performing Team (Business Operations Verification) for Google Trust & Safety Q1 2020 and Q2 2021.

Timeline

Quality Analyst Lead

Accenture
11.2019 - Current

Senior Risk Analyst

BCForward
01.2019 - 11.2019

Fraud and Risk Analyst

BCforward
01.2018 - 01.2019

Bachelor of Arts - Digital Media

University of California - Davis

Similar Profiles

CREATE PROFILE
Justin Lee