Justin Lee
Navarre,FL
Summary
Dedicated and organized Operations Manager with 17 years of experience, and 6 years as a multi-unit operator, overseeing P&L volumes in excess of $24 million. My values are our people, brand integrity and data-driven performance metrics. On this foundation, my teams are committed to serving high quality products, with winning customer service and profitability.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager
ACE Sushi
Navarre, FL
06.2023 - 09.2023
- Account Manager for 60 client & franchisee accounts
- Opened 8 new accounts and operating locations after only 6 weeks in the position
- Direct liaison with clients to lead business growth and ensure brand success
- Redefined non-traditional new store training & opening processes
- Created labor matrices for new store openings to specify operating hours and assigned labor as a component of sales.
Director of Operations
KU Dining Services
Lawrence, KS
08.2022 - 06.2023
Assistant Director of Operations
KU Dining Services
Lawrence, KS
12.2017 - 08.2022
- Senior leadership of Food & Beverage operations for single and multi-unit locations with 600 employees; 11 salary direct reports.
- 6 Multi-Concept Food Courts, 9 We Proudly Serve Starbucks, 2 Pizza Hut Express, Chick-fil-A, and a Full-Service Restaurant Café.
- Budgeted multi-million top line revenue, with sales actuals forecasted to a 2% variance; Cost of sales 27%; Cost of Labor 31%, EBITDA 15%
- Reduced salary leadership turnover by 50%; through training, culture, and transparency.
- Project manager for new openings including WPS Starbucks, Chick-fil-A and Pizza Hut.
- Implemented digital checklist and audit software to track food safety and training.
- Planned and executed food and beverage events with upwards of 8000 attendees.
- Transitioned Retail ordering to kiosks with mobile ordering and KDS integration.
- Improved customer reviews 22% by implementing QR based guest & employee feedback process.
- Reduced Cost of Sales by 9.5% through procurement and SKU optimization.
- Created a cold prep, bakery, and Grab & Go commissary delivery service.
General Manager
Granite City Food & Brewery
Kansas City, KS
10.2016 - 12.2017
Assistant General Manager
Granite City Food & Brewery
Kansas City, KS
06.2014 - 10.2016
- Operations and finance lead of a high volume, casual dining establishment with onsite brewery
- Managed a high-volume P&L, business development accountable to at least 5% YOY growth
- Maintained grounds and facility, infrastructure improvements within budget
- Oversaw hiring, onboarding, training and retention of brewing, serving and culinary positions
- Improved location’s social media and review platforms by 15%
- Engaged the local community with food and beverage festivals, local area marketing, live music & micro-brew tours
- Catering weddings, professional sporting teams & business meetings.
General Manager
Paisano’s Ristorante
Lawrence, KS
03.2008 - 05.2014
- General Manager of upscale dining restaurant; increased revenue 30% YOY from 2008 – 2012.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted menu research and training with managers and Executive Chef, achieving Best of Lawrence 4 of 7 years.
- Increased wine sales 20% through staff training and monthly food and wine events
- Hosted philanthropy events with community partners, sponsoring food drives and donations
- Operated a catering department, serving weddings, food trade shows, community events
- Manage POS system to track food costs, pricing, budgets, inventories and menus.
Education
Bachelor of Economics -
University of Kansas
12.2007
Skills
- Team Building and Leadership
- Data Analysis
- P&L Management
- Process Improvement
- Marketing
- Customer Retention
- Health and Safety Compliance
- Performance Reporting
- Business Planning
- Retail Space Planning
Websites
Certification
- ServSafe Food Protection Manager Certification, 01/2025
- ServSafe Allergen Certification, 01/2026
Platforms
Microsoft Office
Adobe
Oracle
Aloha
Kitchen Dynamic Systems
NetSuite
Power BI
Cbord
3rd Party Delivery Dashboards
Timeline
Operations Manager
ACE Sushi
06.2023 - 09.2023
Director of Operations
KU Dining Services
08.2022 - 06.2023
Assistant Director of Operations
KU Dining Services
12.2017 - 08.2022
General Manager
Granite City Food & Brewery
10.2016 - 12.2017
Assistant General Manager
Granite City Food & Brewery
06.2014 - 10.2016
General Manager
Paisano’s Ristorante
03.2008 - 05.2014
Bachelor of Economics -
University of Kansas
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